GoRaleigh Title VI Program

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Title VI Update Title VI Notice to the Public Title VI Complaint and Investigation Procedures

Title VI prohibits discrimination on the basis of race, color or national origin in any program or activity that receives Federal funding. As a public transit provider, it is required to ensure all levels of our transit service is compliant with this federal requirement and equitable in its service.

Title VI Update

In accordance with Federal guidelines and regulations, public transit providers are required to have a Title VI Program. This includes a public participation plan that identifies and outlines engagement and outreach efforts. 

As directed by the FTA, the Title VI program is updated every three years to make sure it is consistent with federal, state and local guidance. This update includes: 

  • a review of the current plan;
  • identifying areas to change, update and edit;
  • collecting stakeholder and general public feedback and;
  • review and approval by the RTA.

Title VI Public Participation Plan

GoRaleigh is committed to providing public engagement opportunities and promoting active participation. The public participation plan is intended to develop two-way communication systems between transit service partners, people, businesses and leaders to address transit needs together. 

Public participation metrics have been created to ensure engagement and outreach efforts are equitable and effective. 

Measuring the success of engagement includes considering: 

  • Accessibility 
  • Outreach 
  • Diversity and equity of Participants 
  • Input considered during the planning process 

Title VI Notice to the Public

GoRaleigh hereby gives public notice of its policy to uphold and assure full compliance with Title VI of the Civil Rights Act of 1964 and all related acts and statutes.

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that, “no person in the United States shall, on the ground of race, color or national origin, be excluded from participation in, be denied the benefits of or be subjected to discrimination under any program or activity receiving Federal financial assistance” (42 U.S.C. Section 2000d).

GoRaleigh is committed to a program of non-discrimination in the conduct of its business and in the delivery of equitable and accessible transportation services. The responsibility for day-to-day operations of the Title VI program, including the investigation of Title VI complaints, has been assigned to the Title VI compliance officer. However, all GoRaleigh employees share in the responsibility for implementing this program.

Title VI Complaint Form
Title VI Complaint Form - Spanish Version

Your feedback is important. It will allow GoRaleigh to continue to serve all our transit populations. Comments can be submitted via email at goraleigh@raleighnc.gov or by calling 919-996-4087 to speak with the Title VI compliance officer. Dial 711 for TTY service provided by North Carolina Relay. Comments can also be mailed to Title VI compliance officer, P.O. Box 590 Raleigh, North Carolina 27602.

For more information in another language, please call 919-996-3030
Para más información en español, por favor llame 919-996-4087.

Title VI Complaint and Investigation Procedures

These procedures cover all complaints under Title VI of the Civil Rights Act of 1964, Executive Order 12898 “Federal Actions to Address Environmental Justice in Minority Populations and Low-Income Populations” (1994), and Executive Order 13166 “Improving Access to Services for Person with Limited English Proficiency” (2000), for alleged discrimination in any program or activity administered by GoRaleigh.

The following is a summary of the procedures that GoRaleigh uses for investigation and resolution of Title VI customer complaints.

  1. Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by GoRaleigh may file a Title VI complaint by completing and submitting the agency’s Title VI complaint form. Complaints must be received within 180 days of the alleged incident and must be complete.
  2. Once the complaint is received, GoRaleigh will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgment letter informing her/him whether the complaint will be investigated by our office.
  3. GoRaleigh has 90 days to investigate the complaint. If more information is needed to resolve the case, GoRaleigh may contact the complainant. The complainant has 30 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 30 business days, GoRaleigh can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.
  4. After the investigator reviews the complaint, one of two letters will be issued to the complainant: a closure letter or a Letter of Finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation. This means the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident. It explains how the situation will be addressed, and whether any disciplinary action, additional training of the employee, or other action will occur. If the complainant wishes to appeal the decision, she/he has 90 days after the date of the letter or the LOF to do so.

A person may also file a complaint directly:

Federal Transit Administration
Office of Civil Rights
Attention: Title VI Program Coordinator
1200 New Jersey Avenue. SE
Washington, DC 20590

GoRaleigh will provide appropriate assistance to complainants who are limited in their ability to communicate in English. Spanish language assistance services are available free of charge.



Richard Vinson
Title VI Compliance Officer, DBELO Officer

Service Categories:
Public Transportation
Board, Commission or Committee:
Raleigh Transit Authority