GoRaleigh Access

Eligibility for ADA Paratransit Service

Paratransit service is available to GoRaleigh Access users who qualify under the Americans with Disabilities Act (ADA). The ADA mandates that each public entity operating a fixed route transit system provide complementary paratransit service to individuals whose functional disabilities prevent use of accessible fixed route bus and rail systems. The level of service for these individuals is to be comparable to the level of service provided to individuals without disabilities. The paratransit service is intended to be comparable to the fixed route system in specific listed criteria such as days and hours of service, fares, service area, response time, etc.

GoRaleigh Access trips are eligible for paratransit service only if the trip begins and ends within 3/4 miles of a GoRaleigh bus stop. Other eligibility requirements may apply.

GoRaleigh Access Policy and Procedures Manual

GoRaleigh Access and Visitors

The City’s GoRaleigh Access program has reciprocity with all ADA transit systems that fall under the Federal Transit Administration’s Americans with Disabilities Act. All ADA eligible out-of-town visitors, who are ADA eligible in their home city, can use GoRaleigh Access Paratransit Services for 21 days within a 365 day period. Visitors must contact the City’s Paratransit Services Certification Office, Monday through Friday, 8 a.m. - 5 p.m., at 919-966-3459. Once this is done, city staff will follow up with the ADA visitor regarding their request.

How to Apply

To apply, download an application or call 919-996-3459 to request an application be mailed to you. Part A must be filled out by the applicant and Part B must be signed by a physician or human services agency official. Mail both parts to the address contained in the application.

Your application will be reviewed to determine eligibility. An in-person interview will be scheduled, and you will be notified of the decision within 21 business days. All Tier II customers must have an adult present during the GoRaleigh Access trip if under the age of 13. The adult can ride for free.

GoRaleigh Access eligibility is valid for two years from the date of approval. You must reapply to keep your eligibility current beyond the date listed above. To avoid any loss of service eligibility, please request a new application from our office 8 weeks in advance of the expiration date. Eligible riders will receive a photo identification card to be used for scheduling service and purchasing tickets.

How to Purchase

GoRaleigh Access requires all paratransit participants to be present and have a valid GoRaleigh Access ID when purchasing tickets. In compliance with the ADA, the cost for an eligible ADA trip is $2.50 one way. Eligible users pay for paratransit service with GoRaleigh Access tickets. These tickets are good for one trip, one way only.

Locations and Hours:

GoRaleigh Station Information Booth (Located on Blount St. between Hargett and Martin)
Hours: Monday thru Friday - 7 a.m. to 6 p.m., Saturday - 8:30 a.m. to 5 p.m.

There is a $28 limit per ID on all ADA purchases and a $112 total transaction limit per person per day at the GoRaleigh Station ticket counter. This limit is due to the physical inventory constraints of the GoRaleigh Station ticket booth.

Raleigh Municipal Building, 222 W Hargett Street, 1st floor, Revenue Services Lobby
Hours: Monday thru Friday - 8:30 a.m. to 5 p.m.

By Mail:

All GoRaleigh Access customers are able to purchase GoRaleigh Access tickets via U.S. mail. The tickets must be mailed to the clients recorded address listed on their GoRaleigh Access identification card. Please make check or money order payable to City of Raleigh. Include your ID number and mail to:

City of Raleigh
Revenue Services-56
PO Box 590
Raleigh, NC 27602-0590

Schedule a Trip

All paratransit trips must be scheduled Monday - Friday, 8:15 a.m. - 4:45 p.m. through the GoRaleigh Access Program. All next day trips must be scheduled at least 24 hours in advance. GoRaleigh Access does not provide same day trips or same day trip adjustments to a previously scheduled trip. Staff will determine if the requested trip is eligible and will dispatch a Paratransit vehicle through an approved Paratransit service provider.

GoRaleigh Access will accept email trip requests from 8:15 a.m. to 4:45 p.m. Monday – Friday ONLY at GoRaleighAccess@raleighnc.gov. Emails sent outside of these hours will not be accepted.

All GoRaleigh Access/ADA Trip requests made on a holiday and/or weekends must be left on the 919-996-3459 voicemail between the hours of 8:15 a.m. and 4:45 p.m. for Monday and next day service following a holiday.

Have the following information prepared when scheduling your trip:

• Name;
• Date of travel;
• Pick up/appointment time;
• Home address/destination address: Street name and street number; and,
• Return time.

To schedule a trip:

• Submit via GoRaleigh Access Tier II Trip Dispatch Request form;
• Call 919-996-3459; or,
• Email goraleighaccess@raleighnc.gov.

ADA/Title VI Notice to the Public

GoRaleigh hereby gives public notice of its policy to uphold and assure full compliance with American Disabilities Act/Title VI of the Civil Rights Act of 1964 and all related acts and statutes. ADA/Title VI and related statutes prohibiting discrimination in federally assisted programs require that no person in the United States of America shall, on the grounds of race, color, national origin or sex, be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any GoRaleigh service, program or activity, and believes the discrimination is based upon race, color, national origin, gender, age, economic status or limited English proficiency has the right to file a formal complaint. To request a copy of the Authority’s ADA/Title VI program contact the city’s transit program at 919-996-4087. Complaints will be accepted verbally and in writing. Mail written complaints to: City of Raleigh, Transit Program, PO Box 590, Raleigh, NC 27602-0590. A complaint should be submitted within 180 days of the alleged discriminatory act (or latest occurrence). For more information regarding civil rights complaints, please contact: ADA/Title VI Compliance Officer, City of Raleigh, Transit Program, PO Box 590, Raleigh, NC 27602-0590, or call 919-996-4087.

View and Download Title VI Complaint Form

Holiday Service Schedule

GoRaleigh Access will not be operating on Thanksgiving Day and Christmas Day.