Two emergency communications employees looking at a monitor

Emergency Communications Statistics

Each year the Raleigh-Wake 911 Emergency Communications Center receives thousands of calls. View some key statistics from 2021. 

2021 Stats

  • 911 Calls – 542,751
  • 10-Digit Calls – 257,993
  • Outgoing Calls – 293,803
  • Public Safety Dispatch – 461,811

The ECC received 58 total feedbacks which included 13 commendations and 43 complaints.

The commendations and complaints are summarized below:

  • 13 commendations (eight from residents, five from service agencies); and,
  • 45 complaints (11 from residents, 34 from services agencies. Of those, 36 were found to be valid, nine were unfounded).

Contact

 

Administration
919-996-3530
(M-F 9 a.m. - 5 p.m.)

Lead Department:
Emergency Communications

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