The City of Raleigh is excited to introduce Ask Raleigh (beta), a new online portal that makes it easier than ever for residents to request services, report issues, and get help from the City. Ask Raleigh is more than just a tech upgrade - it’s the first step in a bold, citywide strategy to reimagine customer service.
Replacing the current SeeClickFix tool, Ask Raleigh is designed to be faster, smarter, and more intuitive, helping residents get what they need while supporting a more unified response across City departments.
Why you’ll love Ask Raleigh:
- Track requests in real time – Get updates on your request and see progress as it happens;
- Avoid duplicate reports – Already reported? Ask Raleigh will let you know;
- Smarter service – The tool alerts you if the issue is outside City limits, so nothing gets lost or misdirected; and,
- Easier to use – Enhanced maps and a simplified interface make reporting quick and clear.
- Ask Raleigh is also the first step in the City’s new Customer Experience strategy—a forward-thinking initiative that will expand even further when the new City Hall opens in 2027. This launch lays the foundation for a more connected, responsive City where every department plays a role in delivering excellent service.
The platform launched in a beta format as we gather early feedback from users and make sure the system is running on all cylinders - and we’ll keep evolving based on what you tell us.