Join Our 911 Center – Apply to the Training Academy!

Are you passionate about helping others? Join the Raleigh-Wake Emergency Communications Center (ECC) team and make a real difference in your community! We’re looking for applicants for our new training academy.

Application Details

Application Period: Nov. 26 – Dec. 17, 2025
Academy Dates: Begins Thursday, Feb. 19 (12–14 weeks)
Starting Salary: $49,100 (no experience required)
Apply Now!

Your Path to Becoming a Call Taker or Telecommunicator

1. Application Review: Submit your application by Dec. 17, 2025, before 11:59 p.m.
2. Employment Skills Test: Qualified applicants will complete the CritiCall assessment, evaluating skills such as:
   1. Data entry
   2. Typing speed and accuracy
   3. Spelling
   4. Reading comprehension
3. Panel Interview: Pass the test and move on to a virtual panel interview.
4. Next Steps: Recommended candidates will complete:
   1. Criminal background check
   2. Psychological evaluation
   3. Additional pre-employment requirements

Academy Training & Job Duties

During the academy, you'll receive hands-on training to become a 911 call taker or a telecommunicator. Core responsibilities include:

• Answering emergency (911), non-emergency, and administrative calls
• Gathering critical information from callers
• Entering data into the computer-aided dispatch (CAD) system

Why Join Us?

• Impact: Serve and protect more than 1.19 million residents in Raleigh and Wake County.
• Career Growth: Gain invaluable skills in a high-demand field.
• Supportive Team: Train alongside dedicated professionals who are passionate about public safety.

If you’re ready to make a difference, apply today and start your journey in emergency communications!

Learn More

We’ll hold virtual information sessions through Microsoft Teams on the dates listed below.

Tuesday, Dec. 2 at 7 – 8 p.m.

• Microsoft Teams
  Join the meeting now
  Meeting ID: 224 835 491 996 56 
  Passcode: 6Pc2PH3T
• Dial in by phone
  Phone number: +1 919-561-6523
  Phone conference ID: 918 078 098# 

Thursday, Dec. 4 at 11 a.m. – 12 noon

• Microsoft Teams
  Join the meeting now
  Meeting ID: 251 001 749 197 75 
  Passcode: xT7iQ2En
• Dial in by phone
  Phone number: +1 919-561-6523
  Phone conference ID: 407 435 87# 

Saturday, Dec. 6 at 10 – 11 a.m.

• Microsoft Teams
  Join the meeting now
  Meeting ID: 299 828 926 494 71 
  Passcode: wF23SJ3G
• Dial in by phone
  Phone number: +1 919-561-6523
  Phone conference ID: 186 223 135#