Staff at the 911 center

911 - Careers and Training Academy

Emergency Communications


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Employment with Raleigh-Wake 911 Center

Are you interested in becoming a 911 call taker or telecommunicator?
If the answer is yes, be sure to fill out an application and submit it before the next recruitment period ends. The applications will be reviewed by management and qualified candidates will be selected for an interview. If you make it through the interview process you will be on your way to becoming either a call taker or telecommunicator. 

  • Call takers are responsible for answering calls and inputting the information in our database. 
  • Telecommunicators answer calls, enter the data, and dispatch first responders.

How do I apply for a position?
Follow the directions for the jobs posted.

What happens once I submit my application?
After the closing date has expired, the Raleigh-Wake County Emergency Communications Center will review all submitted applications. Based on job skills and competencies, qualified applicants are selected for skills testing. If the applicant is successful, they will proceed through the hiring process consisting of a panel interview, complete background investigation, and physical and mental evaluation.

What happens to my application if I am not selected for the position?
Applicants will be notified of their status throughout the process. If the applicant is not selected they may reapply when another position has opened within our department.

How long does the hiring/selection process take?
The average time for this process is approximately 3-4 months.

Questions or Inquiries?
View the common questions about our general employment process

The City of Raleigh is an equal opportunity employer and does not discriminate on the basis of race, sex, color, creed, age, disability, sexual orientation, or national origin.

Training Academy

The Raleigh-Wake Emergency Communications Center provides basic training for recruits. The training program is accredited through the Association of Public Safety Communications Officials (APCO) Project 33 program.

  • All new employees must complete the Training Academy Program and receive 6 to 9 months of on-the-job-training.
  • Training Academy (classroom) phase lasts for 12 weeks. Upon successful completion of the training academy, hands-on job training begins. 
  • Recruits receive a salary and full benefits as soon as the Training Academy begins.

Continuing Education for all Emergency Communication Center Staff

Once you have completed all necessary training to become a 911 call taker or telecommunicator learning doesn’t end. Every year staff members participate in over 40 hours of professional development. We invest in our employees so that they have the necessary knowledge to carry out department objectives with professionalism, courtesy, and compassion. Come be a part of our team.