Protect yourself – don’t fall victim to phishing and phone scams!
Scammers may send emails or make phone calls that appear to come from the City of Raleigh. These messages may request payment or account information and are designed to trick you into clicking on malicious links, sharing personal information, or making payments.
Follow these safety recommendations
Pause before you click.
Be cautious of unexpected emails, links, or attachments, especially those creating urgency or requesting sensitive information.
Look for urgent or threatening language.
Scammers often use high-pressure words in the email to get you to act without thinking.
Check the sender’s email or caller details.
Messages may look or sound official but come from an unofficial source. Official City emails end in @raleighnc.gov. Scammers can also spoof phone numbers, so don’t rely on caller ID alone. If a call seems suspicious, hang up and contact the City using a trusted number or official website.
Hover over links in the email before you click on them.
The text might seem like it is going to a legitimate website, but the actual URL is different.
Be suspicious of requests for personal data.
The City of Raleigh will never ask for your Social Security Number, bank account information, or passwords by email.
Contact Us
If you are curious whether you have an outstanding invoice, or need to check other billing info, visit the Raleigh Water Self-Service portal or call the Customer Service Center at 919-996-3245.