RecLink Frequently Asked Questions

Creating and Updating Accounts

If I already had an account in the previous registration system, do I still need to create a new account?

Customers that had outstanding activity on their account as of February 20, 2021, had their account transitioned to the new system. You should have received a notice to the email address associated with the account. If you did not have any outstanding activity on your account as of February 20, 2021, you will need to create a new account. For questions or assistance, please email RecLinkSupport@raleighnc.gov. Be sure to include your name, contact information, and request.

Why is the date of birth required?

We require a birth date so that we can apply the correct fee and place participants in the appropriate program.

When adding additional family members in the relationship field, what is the difference between an additional family member and a secondary guardian?

The “secondary guardian” would be another adult over the age of 18 that may be responsible for registering and paying for programs and classes. The “additional family member” option would be used for your child or other dependents.

How do I change my password?

1. Click on “My Account” and “Sign in/Register.”
2. Click on the “forgot my password” option.
3. Enter the email address you have on file with our system.
4. Follow the steps in the email that you receive.

How is residency determined?

An individual is considered a Raleigh resident if paying City of Raleigh taxes.

Locating Programs

How do I locate a program on Reclink?

On desktop/laptop:

1. Return to reclink.raleighnc.gov.
2. Click on the “Activities/Facilities” tile. You will be taken to “Activity Search Information/Facility Search.”
3. Select desired locations from the “Location” drop-down.
4. Select age from the “Age Category” drop-down and click on “Search.”
5. You will see courses in the search result field.

On phone/tablet:

1. Return to reclink.raleighnc.gov.
2. Click on the “Activities” tile. You will be taken to the “Activity Search Information.”
3. To the right of the “Activity Search Information” header, click on the green icon.
4. Select desired locations the “Location” drop-down.
5. Select age from “Age Category” drop-down and click on “Search.”
6. You will see courses in search result field.

Reserving Rentals

How do I reserve a rental on Reclink?

On desktop/laptop:

1. Go to reclink.raleighnc.gov in your browser and log into your account or create one if you do not have one.
   Note: Reservations through RecLink are not available fewer than 14 days in advance. “Activity Search Information/Facility Search.”
2. Click Facilities to navigate to the Facility Search Information page.
3. Click the desired filters to expand them and select search terms, then click Search Now.
4. In the search results, review information about the facility in the description text, Item Details, and by clicking the 3 dots.
5. Click the desired time block(s). Green time blocks are available. Black time blocks are unavailable. 
6. At the bottom of the screen, click Add to Cart.
7. Answer each question, read all waivers, digitally sign, and click Continue. Questions include expected attendance and other details about the reservation. 
8. Sign at the bottom and click Continue, then Proceed to Checkout.

On phone/tablet:

1. Go to reclink.raleighnc.gov in your browser and log into your account or create one if you do not have one.
   Note: Reservations through RecLink are not available fewer than 14 days in advance. “Activity Search Information/Facility Search.”
2. Click Facilities to navigate to the Facility Search Information page.
3. Click the green funnel icon to access the filters (look at the desktop picture to the left for the filter list). Click the desired filters to expand them and select search terms. After applying the desired filters, scroll to the bottom and click Search.
4. In the search results, review information about the facility in the description text, Item Details, and by clicking More.
5. Click the desired time block(s). Green time blocks are available. Black time blocks are unavailable. 
6. At the bottom of the screen, click Selected Items, then Add to Cart.
7. Answer each question, read all waivers, digitally sign, and click Continue. Questions include expected attendance and other details about the reservation. 
8. Sign at the bottom and click Continue, then Proceed to Checkout.

Reminders:

• Please read the cancellation and refund policy carefully.
• Reservations are not finalized until you receive confirmation of payment.
• For sites that manually approve reservations, reservations are not finalized until you have received a bill and payment confirmation.

View a Detailed Guide about Reserving Rentals Through RecLink

Cancellations

How do I cancel a class or program?

1. Return to RecLink.
2. Log in at the site.
3. Click on “My Account” and locate “Cancellations” under “History and Balances.”
4. Locate the class from which you want to withdraw and select “Cancel.”
5. Select a reason from the “Cancellation Reason” drop menu and select “Continue.”
6. Proceed to checkout to complete the process.
7. A credit will be placed on your account. To have this money refunded, please email reclink.support@raleighnc.gov.

*Please note that cancellations must occur at least 14 days in advance of the program date. Programs cancelled with less than 14 days’ notice are subject to the refund policy and neither a refund nor a credit will be available.

View the full refund policy.

How do I cancel a room/shelter rental?

Send your cancellation requests to reclink.support@raleighnc.gov. The Reclink team will forward your request to appropriate facility.

View the rental cancellation policy.

How do I cancel a kayak/paddleboard rental?

Send your cancellation requests to reclink.support@raleighnc.gov. The Reclink team will forward your request to appropriate facility.

View the equipment cancellation policy.

Making Payments and Payment History

How do I make a rental payment on my account?

1. Return to reclink.raleighnc.gov.
2. Click on “Sign In/Register” and type in your username (email address) and password.
3. Click on “Make a Payment” and locate the item requiring payment.
4. Click on the box to the left of the item and click on “Add to Cart.”
5. You will be taken to the “Shopping Cart.”
6. Click on “Proceed to Checkout” to begin the payment process.

How do I make a class/camp/school programs payment on my account?

1. Return to reclink.raleighnc.gov.
2. Click on "Sign In/Register" and type in your username (email address) and password.
3. Click on "Check Out" (the class/camp/school program requiring payment is in cart).
4. Click on "Proceed to Checkout" to begin the payment process.

Can I make a partial payment?

To make a partial payment on your account, you must call the business office at 919-996-4800.

Can I pay ahead of my installment date?

You can pay ahead by placing a credit on your account.

Steps to adding a credit on your account:

1. Return to reclink.raleighnc.gov.
2. Click on “Sign In/Register” and type in your username (email address) and password.
3. Click on “My Account” and locate “Add Credit” under “History and Balances.”
4. Enter the dollar amount that you would like to add.
5. Click green “Add to Cart” button.
6. Confirm amount and click green on “Proceed to Checkout” to begin the payment process.

How can I see my payment history?

1. Return to reclink.raleighnc.gov.
2. Click on “Sign In/Register” and type in your username (email address) and password.
3. Click on “My Account” and locate “My History” under “History and Balances.”
4. You will see all programs that have been registered for under your account, the amount paid and any amount due.

How can I change my billing options/ payment method?

1. Return to reclink.raleighnc.gov.
2. Click on “Sign In/Register” and type in your username (email address) and password.
3. Click on “My Account” and locate “Installment Billing” under “Update.”
4. Click the blue “Update Bill Type” next to your program.
5. Under billing options, select from the drop down the option you would like to select.
6. Repeat for each program for which you wish to change billing.

How can I remove the payment plan and pay for my programs in full?

If you would like to change your payment plan to pay it in full, please email the business office at rbo.registration@raleighnc.gov.

How do I update or change my credit card on file?

1. Return to reclink.raleighnc.gov.
2. Click on “Sign In/Register” and type in your username (email address) and password.
3. Click on “My Account” and locate “Auto Debit” under “Update.”
4. Click on the blue “Update Credit Card.”
5. Complete required fields and click the blue “Continue” button.

Where do I find my future balance/monthly payments due?

1. Return to reclink.raleighnc.gov.
2. Click on “Sign In/Register” and type in your username (email address) and password.
3. Click on “My Account” and locate “Installment Billing” under “Update.”

*Please note that if you have signed up for a program with a payment plan, future payments are listed under “Installment Billing” on your receipt. This receipt tells you the number of payments that will occur and the total payment amount. To determine the monthly payment, divide the total amount by your number of payments.

Why am I paying for the same program?

Programs on a payment plan will appear each month in your cart until your plan is complete and paid in full.

How do I add an Authorized Pick-Up to my account?

Please email the name and phone number of the authorized pick-up to our business office at rbo.registration@raleighnc.gov.