Raleigh-Wake 9-1-1 Mission and Vision

Mission: The Raleigh-Wake Emergency Communications Center is the true first responder to all citizens we protect and serve. We strive to ensure the preservation of life and property by treating all who use our services with professionalism, courtesy and compassion and by relaying accurate information in a timely and efficient manner.

Vision: The Raleigh-Wake Emergency Communications Center is committed to saving lives, protecting property, assisting the public in their time of need, and ensuring the safety of our first responders through prompt, impartial and professional call taking, dispatch, technical and support services, to maintain a safe environment for all who live, work or visit Raleigh and Wake County.