Strategic Planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy.
On this page you will find several plans and presentations that will help you better understand our department's mission and vision. Through the various tasks and initiatives outlined in these plans, we venture towards our goal of becoming a world-class utility service provider.
Multi-Year Business Plan
Our department's Multi-Year Business Plan was developed to help define the future direction, creating a road map for making resource allocation decisions that take us where we want to go. With many challenges and limited resources, we make investment decisions for the utility every day. The business plan will help us decide how to optimize our investments in our people, work processes and the tools needed to do the job of providing our customers with world class service.
- Public Utilities Multi-Year Business Plan [2019-2021]