Utility Service Requests and Payments

Financial assistance for water bills is available through City and County programs: Utility Customer Assistance Programs

Web: Web Payments Self Service
Phone: 888-905-3196

To start, stop or transfer your utility service, complete the appropriate online form:

Contact

919-996-3245

Raleigh Municipal Building

222 W. Hargett Street

1st Floor Lobby

Raleigh, NC 27601

To start, stop or transfer your utility service, please select the appropriate link below.

Site	Days	Hours
Customer Care Center (phone)	Mon. - Wed.	8:30 a.m. - 5 p.m.
	Thurs.	9 a.m. - 5 p.m.
	Fri.	8:30 a.m. - 5 p.m.
Raleigh Municipal Building, Lobby	Mon. - Wed.	8:30 a.m. - 5 p.m.
	Thurs.	9:15 a.m. - 5 p.m.
	Fri.	8:30 a.m. - 5 p.m.

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