Streetlight Program

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Reporting Streetlight Outages
street lights


The City of Raleigh is responsible for all streetlight installations in areas within our City limits on public streets. Requests for new installations originate with developers, field observations, annexations and citizens. The City works with our three energy providers, Duke Energy Progress, Duke Energy Carolinas, and the Wake Electric Membership Corporation, to provide services for streetlights.

Transportation Operations Division staff coordinates the planning and installation of all new streetlights with each energy provider. We do not install lights in private parking lots or on private property. Each power company is responsible for designing the streetlight systems for all public streets within the city limits, both in residential and commercial areas. All of our streetlight designs follow the Standards for Roadway Illumination as established by the Illuminating Engineering Society of North America.

The City's standard streetlight facilities consist of wooden poles with LED Roadway fixtures. These fixtures comply with the goals of the Dark Skies Initiative, which aim to reduce light pollution. We also work with new developments that wish to upgrade their lighting with fiberglass poles or decorative fixtures.

Reporting Streetlight Outages

The majority of streetlights within the public right of way are maintained by local power utilities. With thousands of existing streetlights, the City appreciates your help finding lights that are malfunctioning or in need of repair.
It only takes a few simple steps to report a malfunctioning streetlight:

  1. Identify it
    Reporting the nearest street address and/or the Pole ID number works best.  The ID number is usually found on the front of the pole (facing the roadway), and is typically a yellow metal strip with the ID number in black.
  2. Describe the problem
    The nature of the problem could be- a streetlight is out; a streetlight is cycling on and off; a streetlight is on during the day; a pole or light is physically damaged.
  3. Call Us at 919-996-4045
    Requests for repair will be forwarded to the local power utility within 24 hours of receiving your call (Monday-Friday).  Simple lighting repairs are usually completed within 3-5 working days.  Lighting repairs involving underground wiring issues or damaged equipment replacement may take longer.

In lieu of contacting the City of Raleigh, you are welcome to report streetlight outages directly to the utility that serves your area:


Lead Department:
Service Categories:
Traffic Engineering