Daisy: Frequently Asked Questions

What is the Digital Assistant pilot?

The City of Raleigh is testing the use of an AI avatar named Daisy. Daisy will answer customer service questions related to Raleigh Parks. As part of this test, we are collecting resident feedback over the next three months to see: 

• Can the technology provide accurate information to residents?  
• Do residents want to speak to an AI avatar, and how approachable is it?  
• Are Daisy’s answers engaging and accessible? 
• Can the avatar fluently speak some of Raleigh’s most widely spoken languages? 

Where is Daisy located?

Daisy’s kiosk will be located in the lobby of the Barwell Road Community Center.

Why is Daisy located at a Community Center?

In Raleigh, community centers are the heartbeat of our neighborhoods. We want a customer service solution that works for everyone. Piloting this new technology at a community center allows people of different ages, backgrounds and lived experiences to test it and share their feedback.  

What kinds of questions can Daisy answer?

Daisy answers questions about Raleigh Parks locations, programs, opening hours, and more. It draws information from RaleighNC.gov, the May-August 2026 Leisure Ledger, and the Parks Annual Report. 

Since this is a pilot, Daisy does not currently have access to any information that requires a login to see, like RecTrac. It cannot help you pay bills or sign up for programs. It may refer you to another department if it cannot find the information you are looking for. 

What languages does Daisy speak?

When we launch the pilot in May, Daisy will be able to speak English and Spanish fluently. Over the next three months, we will teach her at least four more languages: French, Arabic, Mandarin, and Swahili.

Does Daisy share my data?

Daisy will not use your personal data for training or any other purposes. In fact, Daisy does not need your personal information to give an answer.

Is Daisy safe to use?

Yes, the City’s AI policy provides firm guardrails for Daisy. It answers only appropriate questions related mainly to Raleigh Parks or the City of Raleigh. Daisy does not record your video or image.