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12/18/2023 1:03 pm

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Apply to Telecommunicator Academy

Attend a free Information Session - Applications are due Oct. 22

News Published 10/2/2023 Updated 12/18/2023

If you like helping others and enjoy serving your community, the Raleigh-Wake Emergency Communications Center wants you to consider joining their team! Applications are due at 11:59 p.m. on Oct. 22. The 12-14-week long academy is scheduled to start on Jan. 11, 2024. The application form is available now.

Applications will be reviewed for eligibility requirements and candidates will be sent an invitation via email of an employment skills test that uses the CritiCall software. CritiCall measures several job‐related skills, including data entry, typing speed and accuracy, spelling, reading comprehension, sentence clarity, memory recall, multi‐tasking, call summarization and prioritization, decision-making, and map reading.

After the applicant completes the CritiCall test and receives a passing score, they will schedule a virtual interview with a panel. For those candidates who receive a favorable recommendation from the panel (including satisfactory results of a criminal history investigation), there will be a psychological evaluation, along with some other steps.

Basic Training to Become Call Taker or Telecommunicator

During the Academy, trainees receive basic training to become call takers or telecommunicators. Trainees will receive a salary during training (a call taker’s annual salary is $41,203 and a telecommunicator’s annual salary is $44,358).

The basic job duties include answering incoming emergency (911), non‐emergency, and administrative calls. Responsibilities include obtaining needed information from the callers and entering that data into a computer-aided dispatch (CAD) system. 

The Raleigh-Wake Emergency Communications Center provides 911 services to a general population of more than 1.15 million people. Currently, the Center handles more than 1.1 million telephone calls.

Information Sessions

The ECC held three information sessions on the Academy via Microsoft Teams. The sessions were free and open to the public. 

Contact

 

Emergency Communications
Non-Emergencies: 919-829-1911

Lead Department:
Emergency Communications

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