Same great customer service, new ways to connect.
No matter where you are in the development process, we’re here to help. Faster ways to connect with us below!
Ask Raleigh
Using Ask Raleigh gives you the fastest way to submit questions, track progress, and get a faster response (an account is not required). Each request is assigned a ticket so you can follow the status of your inquiry. Timelines and resolution depend on priority. The average time is 1 day for initial acknowledgement and 3 days for resolution.
Need more help?
Call the Permit Helpline at 919-996-2500. Our team will connect you to the right staff member.
Hours: Monday–Friday, 8 a.m.–5 p.m.
Already working with a Reviewer?
If you have an active permit, plan review, approval, or development application, contact your assigned plan reviewer directly for personalized assistance.
Prefer in-person support?
Visit our Customer Service Center.
Monday–Friday, 8 a.m.–5 p.m.
One Exchange Plaza, 4th Floor
Raleigh, NC 27601