2024 Annual Wellness Assessment (AWA) Program

July 2 update

If you were unable to attend one of the onsite biometric screenings, there are still options available.

1. Biometric Screening 
A. Avance Care
a. Avance Care is offering a walk-in biometric screening service at select locations during select days and times. On the date of your visit, you must bring your BCBSNC health insurance card and biometric screening form from your Virgin Pulse portal. The appointment cost is $35, and you can pay using your healthcare flexible spending account, if applicable. Please email Yolanda Stevens with questions.

Avance Care Midtown Raleigh 
Monday- Wednesday 8 a.m.-5 p.m. 
3801 Wake Forest Road Suite 110 
Raleigh, NC 27609 
PHONE NUMBER 984-263-4110

Avance Care Fuquay Varina 
Thursday- Friday 8 a.m.-5 p.m. 
400 Attain Street Suite 202 
Fuquay-Varina, NC 27526 
PHONE NUMBER 984-377-8675

B. Primary Care Provider
If you completed a physical with your healthcare provider between Aug. 1, 2023 and July 31, 2024 download the 2024 Biometric Screening Verified Form from Virgin Pulse and have your provider fill it out. 
Once completed with the required metrics and signatures, submit the biometric screening verified form through your Virgin Pulse platform. While in your Virgin Pulse account, upload the form by clicking on the Support button and select Send a Form.

3 Components of AWA Program

The AWA program consists of three components:

1. Biometric Screening (Onsite or physical with your primary care provider)
   1. Onsite
      1. Appointments for onsite biometric screenings are no longer available.
   2. Primary Care Provider
      1. If you completed a physical with your healthcare provider between 8/1/23 - 7/31/24, download the 2024 Biometric Screening Verified Form from Virgin Pulse and have your provider fill it out. 
      2. Once completed with the required metrics and signatures, submit the biometric screening verified form through your Virgin Pulse platform. While in your Virgin Pulse account, upload the form by clicking on the Support button and select Send a Form.
   3. More info on Biometric Screening.
2. Online Nicotine-free Agreement
   1. All eligible employees, retirees, and covered spouses will need to certify that they are currently nicotine-free and will remain nicotine-free throughout the year. 
   2. If you are NOT nicotine-free, but want to quit, then you will need to complete a being tobacco-free journey.
   3. Confirm that nicotine-free agreement is complete by clicking on your “Rewards” tab. Scroll down to the Tobacco-Free section and click on “Complete the Nicotine-Free Agreement” or “Complete a Tobacco Journey”.
   4. More info on Nicotine-free Agreement.
3. Online Health Risk Assessment (HRA) Questionnaire
   1. This health check will assess your current lifestyle choices and provide ideas for healthy changes.
   2. Log into your account at: join.virginpulse.com/wellnessforlife The HRA is available on the home page or hover over the “Health” tab at the top. Click on “Surveys” to get started on your Health Risk Assessment. Go through the questions until you receive your results “score.”
   3. More info on Health Risk Assessment.

*Spouses covered under the City’s medical insurance must also complete all wellness requirements.

For additional information, please refer to the Annual Wellness Assessment 2024 FAQ.

Verify Completion

To view the completion status of your AWA components: 

Go to the “Home” tab and click on “Rewards” to view the completion status of your AWA components and to complete your Nicotine-Free Agreement or Tobacco Journey before the July 31 deadline. 

Contact for Virgin Pulse

Human Resources is partnering with Virgin Pulse to administer the AWA program. You can contact Virgin Pulse customer support at 888-671-9395 or access a representative through chat or by emailing Virgin Pulse support.

AWA Communication

Here’s how we are communicating with employees and retirees about the 2024 Annual Wellness Assessment program:

• Mailing to all employee and retiree home addresses: Look for your information packet from the City’s Human Resources Department with step-by-step instructions on how to be AWA-compliant. Recipients will receive their packets early spring.
• Quarterly enrollment and engagement email reminders from Virgin Pulse: These emails will only go out to members who are not enrolled already or engaged in the platform to participate in the AWA and wellness programs.
• Automated text messages and emails from the Human Resources Department: These are planned to go out to all active and retired employees enrolled in the City’s health plan with reminders about completing the AWA process to realize savings in health care premiums.