There are thousands of employees that keep the City running each day. The video series, “This is What I Do,” highlights some of the unsung heroes who often work behind the scenes to serve our community.
Our most recent episode features Lori Tanner, an engineering specialist in our Stormwater division. She helps manage our customer accounts and billing.
If you own a home in Raleigh, you're probably familiar with the Stormwater fee on your utility bill. Lori makes sure these fees are calculated correctly, which often involves going to a homesite to take measurements, and lots of research! She truly enjoys helping customers, and being a sleuth! She spends a lot of time tracking down information to resolve issues.
“It's very important for me that when someone reaches out to us…that they feel like they're being heard and that they are receiving the answer that they need.” Lori Tanner
This is What I Do! Manage customer accounts and billing for Stormwater
If you own a home in Raleigh, you're probably familiar with the Stormwater fee on your utility bill. Lori Tanner, an Engineering Specialist in our Stormwater division, makes sure these fees are calculated correctly. This often involves going to a homesite to take measurements, and lots of research!