Operations, is the largest division within the Fire Department, is responsible for handling all emergencies within the City of Raleigh. They respond to fire, medical emergencies, and rescue calls (including extrication, high-level rescue, water rescue, structural collapse, and confined-space rescue).
- Staffing includes (1) Assistant Chief, (1) Assistant Chief Aide (3) Division Chiefs, (3) Division Chief Aides, (15) Battalion Chiefs, (117) Captains, (129) Lieutenants, (286) Firefighters, and (1) Civilian
- Responded to 42,144 calls (51.44 percent of these calls were medical-related)
- 47 patients were revived from cardiac arrest and discharged from the hospital
The Operations Division also operates and participates in a regional urban search and rescue team and operates a regional hazardous materials response team.
In addition to emergency response, the Operations Division inspects and maintains more than 23,000 fire hydrants with the City of Raleigh once per year to ensure operational readiness.
Other non-emergency response activities include conducting pre-incident surveys in the 15,000 plus business occupancies within Raleigh, and installing smoke detectors upon request, providing public fire education events, and assisting all those who live and work within the city to meet their needs.