Community chooses Raleigh’s Alternative Response Program Name—CARES

Raleigh’s alternative response program has officially been named the CARES Program - Crisis Alternative Response for Empathy and Support.

CARES is a compassionate and comprehensive response system developed to address our community’s need for crisis prevention and management.  

With funding earmarked in the 2025 budget, City staff, with input from community members, developed four common programs included in alternative response program models:

• Co-response
• Crisis call diversion line
• Care navigation and case management
• Community response team

Track the progress for each of these components on our main CARES webpage.