Permit and Development Portal Help Center

Frequently asked questions on how to manage your permit, inspection, and development-related activity.


Jump To:

 
General + Miscellaneous Registration + Account Inspections Plan Review + Inspection Comments City Planning Services + Approvals

The Permit and Development Portal is a tool used to manage development review and permitting processes. The portal features a number of benefits for users, including:

  • A centralized dashboard to monitor your development projects;
  • More, real-time notifications throughout the review process;
  • View development activity near you;
  • Enhanced, online scheduling for inspections; and
  • The option to pay fees online.

Get familiar with new portal terms and check out the frequently asked questions below.

Old Terms (Online Development Center) New Terms (Permit + Development Portal)
Online Development Center (ODC) Permit and Development Portal
Transaction #, Group #, Project # Case #
Concurrent Site Review Site Permit Review (SPR)
Mylar Cycle Signature Set Review
Other (site only review) Site Permit Review (SPR) Minor

General + Miscellaneous

1. What is the permit and development portal?
A tool you can use to manage your permitting and development activity in the City of Raleigh. You can schedule inspections, pay fees, and monitor all projects in the portal.

2. What can I do in the portal?
The following cases are available during phase one of the portal launch:

  • Infill Determination (verification request)
  • Zoning verification request
  • Tree conservation permit
  • Tree impact permit
  • Public infrastructure reimbursement - Streets
  • Public infrastructure reimbursement - Utilities
  • House/heavy equipment move (Right-of-Way)
  • Major encroachments (Right-of-Way)
  • Street, lane, sidewalk closures (Right-of-Way)
  • Board of Adjustment
  • Rezoning
  • Certificate of Appropriateness/Historic landmark
  • Annexation
  • Facade grant

 

3. What happened to the Online Development Center (ODC)?
The ODC has been permanently replaced by the Permit and Development Portal. You can do everything in the portal that you could in the ODC.
 

4. Is there a credit card limit when paying fees online?
The City of Raleigh does not have a limit on credit card transactions.
 

5. Can I use any browser to log into the portal?
The following web browsers are supported: Internet Explorer 11.0 and higher, Google Chrome, Mozilla Firefox, Apple Safari.
 

6. Why can’t I find my address when I search for it?
Make sure you only put in the street number and street name when searching for the address. Do not include the suffix when searching for your address (i.e. exclude Drive, Parkway, Road, etc.). Also, make sure you click the magnifying glass to conduct the search.

Registration + Account

Do I need to register to use the portal?
Yes, if you are trying to manage development activity. Registration is required for all users, including current customers of the Development Services Department. Click here to visit the portal website. Click the drop down arrow next to the word "Guest" in the top right corner, click "log in" and you will be walked through the steps.You do not need to register to search the available public records. 

Do you have any videos to help me through the registration process?

We have how-to videos available in English and Spanish.
Click to view: How-to-Register (English)
Click to view: How-to-Register (Spanish)

I am having issues with my account. (Example: I don't see complete project information).
Please complete the Portal Help Form send it via email to the Development Services Customer Service Center.

I don't see my confirmation email in my inbox.
Please check your spam or other email folders, as sometimes the registration email is delivered to those locations, depending on your email provider.

I received the confirmation email, but the "confirm" link is text only and I cannot click to confirm.
This is a security feature put in place by your email provider. Please follow the instructions from your email provider to release the security settings.

Can I use my Wake County permit portal login information to log into the City of Raleigh Permit and Development Portal?
No. While the City of Raleigh and Wake County do use the same permitting software, each system is configured differently. Therefore you must register a new account for the City of Raleigh Permit and Development Portal.

The portal says my account has been locked out because I entered the wrong password. What do I do?
Wait three minutes and try again. As long as you remember your password and are entering it correctly, it will let you in after it resets. If you need to reset your password, click the Forgot Password link and you will receive an email to reset your password.

Inspections

What happened to the Rapid Response phone system that I used to schedule inspections?
The Rapid Response system has been permanently replaced by the Permit and Development Portal. You can now schedule your inspections through the portal on your phone, tablet, or computer.

How do I schedule an inspection?
Log into the portal and click the "Inspections" tab on your project. Any contact listed on a project is able to schedule an inspection once they are registered in the portal. View a tutorial on how to schedule an inspection.

How do I know who my inspector will be?
Your inspector information will populate in the portal the morning of the day that your inspection is scheduled. We are not able to provide an exact time of arrival for your inspector. Please plan accordingly. 

I am unable to schedule my inspection in the portal.
Please email Field Services if you are unable to schedule an inspection.

Plan Review + Inspection Comments

How do I view my plan review comments in the portal?
Click to view: How to view plan review comments

City Planning Services + Approvals

What City Planning services will be available through the Permit and Development Portal?

  • Certificate of Appropriateness (Major and Minor Works)
  • Facade Grants
  • Rezoning
  • Variances and Special Use Permits

Related Events

  All events
  1. Jun
    8
    1:00PM • Monday

    Board of Adjustment

    Raleigh Municipal Building
    222 W. Hargett Street
    Council Chamber
    Raleigh, NC 27601
  2. Jun
    9
    9:00AM • Tuesday

    Planning Commission

    Raleigh Municipal Building
    Room 303 and Room 305
    222 W. Hargett St.
    Raleigh, NC 27601

Related Projects

  All projects