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Cybersecurity
The City’s IT cybersecurity team is responsible for safeguarding an organization's digital assets and sensitive information from unauthorized access, data breaches, and cyber threats. They develop and implement security protocols, tools, and best practices to protect networks, systems, and data from cyberattacks and continuously monitor for potential vulnerabilities, investigate security incidents, and proactively mitigate cyber risks.
Finance and Contracts
The City IT Finance Department manages the financial aspects of information technology within the organization. This includes budgeting, forecasting, and tracking expenses related to IT projects, services, and infrastructure to support strategic decision-making within the IT department and across the City.
GIS and Open Data
The Geographic Information Systems (GIS) and Open Data programs are foundational IT services provided City-wide by the Information Technology Department.
The GIS and Open Data team specializes in managing spatial data and providing tools for its analysis and visualization for external and internal use. They develop and maintain GIS databases, create maps, and offer expertise in geographic information systems technology. Additionally, they facilitate access to open data, promoting transparency and collaboration by making geographic data available to the public and stakeholders.
Operations and Infrastructure
The City IT Operations and Infrastructure department manages and maintains the technological backbone of the organization, including hardware, software, networks, and data centers. Responsibilities encompass ensuring the reliability, performance, and security of IT systems to support business operations effectively.
Project Management
The City IT Project Management team oversees the planning, execution, and completion of IT projects within the organization. They coordinate resources, timelines, and budgets to ensure projects are delivered on time and within scope. Additionally, they facilitate communication between stakeholders, manage risks, and adapt project plans as needed to achieve successful outcomes.
IT Services
- IT Customer Support
The City’s IT Customer Support team is dedicated to assisting users with technical issues and inquiries related to IT services and products. This team provides troubleshooting guidance, resolves software and hardware problems and helps to ensure efficient communication and timely problem resolution. - IT Client Services
This team of professionals in the City’s Information Technology Department creates and maintains strategic partnerships between City departments and IT. The IT business partners serve as the primary contacts and internal consultants for business stakeholders and assist with maintaining business satisfaction for the systems and services IT provides.
