RecLink Frequently Asked Questions

Locating Programs

How do I locate a program on Reclink?

On desktop/laptop:

1. Return to reclink.raleighnc.gov.
2. Click on the “Activities/Facilities” tile. You will be taken to “Activity Search Information/Facility Search.”
3. Select desired locations from the “Location” drop-down.
4. Select age from the “Age Category” drop-down and click on “Search.”
5. You will see courses in the search result field.

On phone/tablet:

1. Return to reclink.raleighnc.gov.
2. Click on the “Activities” tile. You will be taken to the “Activity Search Information.”
3. To the right of the “Activity Search Information” header, click on the green icon.
4. Select desired locations the “Location” drop-down.
5. Select age from “Age Category” drop-down and click on “Search.”
6. You will see courses in search result field.

Reserving Rentals

How do I reserve a rental on Reclink?

On desktop/laptop:

1. Go to reclink.raleighnc.gov in your browser and log into your account or create one if you do not have one.
   Note: Reservations through RecLink are not available fewer than 14 days in advance. “Activity Search Information/Facility Search.”
2. Click Facilities to navigate to the Facility Search Information page.
3. Click the desired filters to expand them and select search terms, then click Search Now.
4. In the search results, review information about the facility in the description text, Item Details, and by clicking the 3 dots.
5. Click the desired time block(s). Green time blocks are available. Black time blocks are unavailable. 
6. At the bottom of the screen, click Add to Cart.
7. Answer each question, read all waivers, digitally sign, and click Continue. Questions include expected attendance and other details about the reservation. 
8. Sign at the bottom and click Continue, then Proceed to Checkout.

On phone/tablet:

1. Go to reclink.raleighnc.gov in your browser and log into your account or create one if you do not have one.
   Note: Reservations through RecLink are not available fewer than 14 days in advance. “Activity Search Information/Facility Search.”
2. Click Facilities to navigate to the Facility Search Information page.
3. Click the green funnel icon to access the filters (look at the desktop picture to the left for the filter list). Click the desired filters to expand them and select search terms. After applying the desired filters, scroll to the bottom and click Search.
4. In the search results, review information about the facility in the description text, Item Details, and by clicking More.
5. Click the desired time block(s). Green time blocks are available. Black time blocks are unavailable. 
6. At the bottom of the screen, click Selected Items, then Add to Cart.
7. Answer each question, read all waivers, digitally sign, and click Continue. Questions include expected attendance and other details about the reservation. 
8. Sign at the bottom and click Continue, then Proceed to Checkout.

Reminders:

• Please read the cancellation and refund policy carefully.
• Reservations are not finalized until you receive confirmation of payment.
• For sites that manually approve reservations, reservations are not finalized until you have received a bill and payment confirmation.

View a Detailed Guide about Reserving Rentals Through RecLink

Cancellations

How do I cancel a class or program?

1. Return to RecLink.
2. Log in at the site.
3. Click on “My Account” and locate “Cancellations” under “History and Balances.”
4. Locate the class from which you want to withdraw and select “Cancel.”
5. Select a reason from the “Cancellation Reason” drop menu and select “Continue.”
6. Proceed to checkout to complete the process.
7. A credit will be placed on your account. To have this money refunded, please email Reclink.Support@raleighnc.gov.

*Please note that cancellations must occur at least 14 days in advance of the program date. Programs cancelled with less than 14 days’ notice are subject to the refund policy and neither a refund nor a credit will be available.

View the full refund policy.

How do I cancel a room/shelter rental?

Send your cancellation requests to Reclink.Support@raleighnc.gov. The Reclink team will forward your request to appropriate facility.

View the rental cancellation policy.

Making Payments and Payment History

How do I make a rental payment on my account?

1. Return to reclink.raleighnc.gov.
2. Click on “Sign In/Register” and type in your username (email address) and password.
3. Click on “Make a Payment” and locate the item requiring payment.
4. Click on the box to the left of the item and click on “Add to Cart.”
5. You will be taken to the “Shopping Cart.”
6. Click on “Proceed to Checkout” to begin the payment process.

How do I make a class/camp/school programs payment on my account?

1. Return to reclink.raleighnc.gov.
2. Click on "Sign In/Register" and type in your username (email address) and password.
3. Click on "Check Out" (the class/camp/school program requiring payment is in cart).
4. Click on "Proceed to Checkout" to begin the payment process.

Can I make a partial payment?

To make a partial payment on your account, you must call the business office at 919-996-4800.

Can I pay ahead of my installment date?

You can pay ahead by placing a credit on your account.

Steps to adding a credit on your account:

1. Return to reclink.raleighnc.gov.
2. Click on “Sign In/Register” and type in your username (email address) and password.
3. Click on “My Account” and locate “Add Credit” under “History and Balances.”
4. Enter the dollar amount that you would like to add.
5. Click green “Add to Cart” button.
6. Confirm amount and click green on “Proceed to Checkout” to begin the payment process.

How can I see my payment history?

1. Return to reclink.raleighnc.gov.
2. Click on “Sign In/Register” and type in your username (email address) and password.
3. Click on “My Account” and locate “My History” under “History and Balances.”
4. You will see all programs that have been registered for under your account, the amount paid and any amount due.

How can I change my billing options/ payment method?

1. Return to reclink.raleighnc.gov.
2. Click on “Sign In/Register” and type in your username (email address) and password.
3. Click on “My Account” and locate “Installment Billing” under “Update.”
4. Click the blue “Update Bill Type” next to your program.
5. Under billing options, select from the drop down the option you would like to select.
6. Repeat for each program for which you wish to change billing.

How can I remove the payment plan and pay for my programs in full?

If you would like to change your payment plan to pay it in full, please email the business office at rbo.registration@raleighnc.gov.

How do I update or change my credit card on file?

1. Return to reclink.raleighnc.gov.
2. Click on “Sign In/Register” and type in your username (email address) and password.
3. Click on “My Account” and locate “Auto Debit” under “Update.”
4. Click on the blue “Update Credit Card.”
5. Complete required fields and click the blue “Continue” button.

Where do I find my future balance/monthly payments due?

1. Return to reclink.raleighnc.gov.
2. Click on “Sign In/Register” and type in your username (email address) and password.
3. Click on “My Account” and locate “Installment Billing” under “Update.”

*Please note that if you have signed up for a program with a payment plan, future payments are listed under “Installment Billing” on your receipt. This receipt tells you the number of payments that will occur and the total payment amount. To determine the monthly payment, divide the total amount by your number of payments.

Why am I paying for the same program?

Programs on a payment plan will appear each month in your cart until your plan is complete and paid in full.

How do I add an Authorized Pick-Up to my account?

Please email the name and phone number of the authorized pick-up to our business office at rbo.registration@raleighnc.gov.

Non-Resident Fees

Why is Raleigh Parks updating non‑resident fees?

To maintain the high-quality facilities, programs, and services our community relies on, Raleigh Parks is updating how non‑resident fees are applied.  

How is residency determined?

Residency is based on the household address listed in your RecLink account. If the address is not within the City of Raleigh, non‑resident fees will apply.

When do the new fees take effect?

• July 1, 2026: Updated non‑resident fees for facility rentals begin.
• December 1, 2026: A new 25% non‑resident program fee replaces the current flat $15 fee.

Which rentals will have a 25% non‑resident fee starting July 1, 2026?

• Outdoor athletic fields, courts, and open spaces 
• Picnic shelters 
• Most indoor spaces, excluding those specified under the 50% fee section

Which rentals will have a 50% non‑resident fee starting July 1, 2026?

• Mordecai Historic Park
• Borden Building
• Anderson Point Park
• City of Raleigh Museum 
• Tucker House

Do these changes affect my existing reservation?

No, existing reservations will not have non-resident fees added. However, if you make changes to your reservation on or after July 1, and your account does not meet resident requirements, the applicable non‑resident fee will be added.

How do I check or update my residency address?

Log into your RecLink account and verify that your household address is up to date. You can find and update this information by clicking “Household Account Management” under “My Account.”

Will non‑residents still be able to rent facilities and register for programs?

Yes. Non‑residents continue to have full access to rentals and programs, with the updated fees in place.

What if I believe I was incorrectly charged a non‑resident fee?

Please contact the Recreation Business Office. 
Email: RBO.registration@raleighnc.gov 
Phone: 919‑996‑4800 
Staff can confirm your residency status and help correct any errors.