Alert

Today's Alerts:

New Utility Billing Portal is Live • Three Leaf Collection Options

Published 11/12/2025 at 6 a.m. Updated 11/14/2025 at 11 a.m.

Raleighnc.gov logo
Thank you for printing this page from the City of Raleigh's Official Website (www.raleighnc.gov)
https://raleighnc.gov/water-and-sewer/events/person-help-session-raleigh-waters-new-portal-postponed
11/14/2025 5:12 pm

17
Monday
November 2025
10–12 p.m.

In-Person Help Session for Raleigh Water's New Portal - POSTPONED

Add to Calendar 2025-11-17 10:00:00 2025-11-17 12:00:00 In-Person Help Session for Raleigh Water's New Portal - POSTPONED John Chavis Memorial Park 505 Martin Luther King Jr Blvd Raleigh, NC 27601 City of Raleigh Customer Care and BillingRaleighWaterSelfService@raleighnc.gov America/New_York public

Due to technical issues with the portal, we are postponing this event. A new date and time will be announced on raleighnc.gov and Raleigh Water's social channels.

Helpful Links

Need help creating your new Raleigh Water Self-Service Portal account? We're here to help!

Stop by anytime during event hours to get help from Raleigh Water staff.

Please bring:

  • your current Raleigh Water account number;
  • your zip code; and,
  • optional: a mobile device (phone or tablet or laptop).

Learn more and set up your new Raleigh Water Self-Service Portal.

Helpful Links

Event Details

Monday, Nov. 17
10 a.m. - noon
John Chavis Memorial Park at 505 Martin Luther King Jr Blvd

Where to find your account number on your current bill

Your account number can be found:

  • on your paper bill (see image below) or
  • in your monthly emails from Raleigh Water titled "City of Raleigh - A Friendly Reminder Your Bill is Due."
a screenshot of a water bill showing where to find your account number in top left corner under "Account Number"

Contact

 

Customer Care and Billing
RaleighWaterSelfService@raleighnc.gov

Address:

John Chavis Memorial Park
505 Martin Luther King Jr Blvd
Raleigh, NC 27601
Event Type:
Community and Workshops

Subscribe