Utility Billing

A service unit of the Public Utilities Department

Water, sewer, solid waste, and stormwater utility services are billed by the Customer Care and Billing Division of the Public Utilities Department. We serve about 200,000 customers in Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell and Zebulon. Accounts are billed monthly and bills are sent to customers electronically or by mail.




Raleigh Municipal Building
222 W. Hargett Street
1st Floor Lobby
Raleigh, NC 27601

Online Services 24 hours, 7 days a week

Contact Us

Effective June 1, 2020

Online Services are available for your convenience 24 hours/7 days a week or contact us by email:  customercare@raleighnc.gov or call 919-996-3245 to use the automated system to obtain your account information or pay by phone.

Speak to a customer service agent at 919-996-3245

Monday - 8:30 a.m. to 5 p.m.
Tuesday - 8:30 a.m. to 5 p.m.
Wednesday - 8:30 a.m. to 5 p.m.
Thursday - 9 a.m. to 5 p.m.
Friday - 8:30 a.m. to 5 p.m. 

In person: City of Raleigh Municipal Building – 1st Floor Lobby, 222 W. Hargett St., Raleigh, NC 27601

Monday - 8:30 a.m. to 5 p.m.
Tuesday - 8:30 a.m. to 5 p.m.
Wednesday - 8:30 a.m. to 5 p.m.
Thursday - 9:15 a.m. to 5 p.m.
Friday - 8:30 a.m. to 5 p.m.

Fax 919-996-1813

Learn More About Customer Care and Billing