The Customer Care and Billing Division of the Public Utilities Department serves approximately 188,000 customers in Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell and Zebulon. Accounts are billed monthly. Bills are sent to customers electronically or by mail.
Call 919-996-3245 24 hours/7 days a week to use the automated system to obtain your account information or pay by phone.
Speak to a customer service agent at 919-996-3245
Monday 8 a.m. to 5:30 p.m.
Tuesday 8 a.m. to 5:30 p.m.
Wednesday 8 a.m. to 5:30 p.m.
Thursday 9 a.m. to 5:30 p.m.
Friday 8 a.m. to 5:30 p.m.
In person: City of Raleigh Municipal Building – 1st Floor Lobby, 222 W. Hargett St., Raleigh, NC 27601
Monday 8:30 a.m. to 5 p.m.
Tuesday 8:30 a.m. to 5 p.m.
Wednesday 8:30 a.m. to 5 p.m.
Thursday 9:15 a.m. to 5 p.m.
Friday 8:30 a.m. to 5 p.m.
Your utility bill contains important and helpful information. You need to know where to find information on your bill and what it means to you. Select section-by-section explanations on the interactive utility bill.
The Landlord Program transfers utility services to the landlord's account between tenants. This program is designed for landlords, rental agencies, management companies and apartment complexes to ensure no service interruption when a tenant moves out. Service initiation fees are waived for participating landlords.