The City of Raleigh’s bikeshare program, Cardinal Bikeshare, is currently undergoing a change in vendors for operations and maintenance of the system.
To ensure safety for all Cardinal Bikeshare users during this transition, the City of Raleigh is issuing a temporary closure of the Cardinal Bikeshare system for up to 30 days. The closure period is effective beginning April 14 with a targeted reopening date of May 16.
We recognize the inconvenience that this temporary closure imposes upon the Cardinal Bikeshare user-base and will be offering 60 days of free rides upon the system’s reopening.
Frequently Asked Questions
GENERAL
What is changing?
The program’s vendor for operations and maintenance of all bikes, stations, and system functionality.
Why is this change happening?
Since 2018, Cardinal Bikeshare (formerly Citrix Cycle) has been operated by Bewegen Technologies, Inc., as a contracted partner with the City of Raleigh. Bewegen has recently filed a Notice of Intention to make a proposal to its credits under Canadian bankruptcy laws and ceased support of the Raleigh Cardinal Bikeshare fleet, resulting termination of the contract with the City of Raleigh. The City of Raleigh has identified a new partner, Corps Logistics LLC, to manage all operations, maintenance, and system functionality of Cardinal Bikeshare.
Will the system name change?
No, the system will continue as Cardinal Bikeshare.
How long will it take to complete the operations change?
The change in operations will take up to 30 days to complete. Bikes will not be available for public use between April 14 and May 16.
When will bikes be available for public use?
Beginning May 16, bikes will become available again unless otherwise stated.
Where should I look for updates and new information?
Please refer to the City of Raleigh’s ‘Bikeshare Program’ webpage and ‘@RaleighTranspo’ social media for all information pertaining to this change.
MEMBERSHIPS
Will my membership/pass be affected by the change?
When the bike share system reopens, memberships and passes will remain active, and users will be able to use the system as usual.
Will I receive ride credits for the inability to use my membership while the system is temporarily closed?
The City of Raleigh is offering free rides for Cardinal Bikeshare users for 60 days after the system reopens.
Who should I direct specific questions to regarding my membership or system access?
All questions should be directed to TransportationInfo@raleighnc.gov.