Customer Alert regarding Private Company Solicitations for Water and Sewer Line Protection Services

Residents in our service area (Garner, Knightdale, Raleigh, Rolesville, Wake Forest, Wendell, and Zebulon) often receive solicitation letters concerning purchasing protection coverage for water and sewer lines on their property.  These mailings are worded in a way that the offer appears to be a collaborated effort between the company and the City of Raleigh and/or other local municipalities.  Please be aware that these solicitations are not endorsed, nor are the companies contracted by the City of Raleigh to offer water or sewer service line insurance coverage on the City’s behalf.

If you have further questions regarding the validity of these types of mailings, please contact:

  • City of Raleigh, Public Utilities Communications Office at 919-996-3473
  • NC Department of Justice, Office of the Attorney General at 919-716-6400

Check out a company with Attorney General Josh Stein's Consumer Protection Division at 1-877-5-NO-SCAM before you do business with them.

Utility Customer Alert: Residents Should Be Aware of Private Solicitations for Water Sampling
There continues to be a number of private companies performing mass mailings and placing water sampling door hangers soliciting residents to purchase water filtration systems. Some of these door hanger solicitations include “water sampling kits” and indicate "Urgent Community Water Test". Please be aware that these mailings and door hangers are not issued by nor endorsed by the City of Raleigh.

Customers should be aware that accurate water quality sampling requires very specific collection and handling protocol, as well as a laboratory certified by North Carolina to run industry accepted test methods.
North Carolina certified laboratories

The City of Raleigh Public Utilities Department conducts thousands of water quality analyses throughout the year to ensure the drinking water you receive meets or exceeds all Federal and State drinking water regulations. It should also be noted that Raleigh’s drinking water is considered “soft” with a measured hardness usually under 30.00 milligrams/liter as CaCO3, and therefore should not require a “water softener” system. In comparison, water with a hardness of 120.00 milligrams/liter as CaCO3 or above is considered “hard”. More information on Raleigh’s drinking water

If you are a City of Raleigh water customer and have concerns regarding your water quality such as discoloration or an unusual taste or odor, please call the Public Utilities Operations Division at 919-996-3245.

Lead Department:
Water
Service Categories:
Water Treatment