Emergency Communications Training Academy

The Raleigh-Wake Emergency Communications Center provides basic training for recruits, and professional development for all employees. The training program is accredited through the Association of Public Safety Communications Officials(APCO) Project 33 program.

  • All new employees complete a Training Academy program and receive 6 to 9 months of hands-on training.
  • Each employee is provided over 40 hours of professional development annually.
  • Participates in Public Education Events.


The Training Academy is committed to providing its students with the best training available to support and accomplish the mission of Raleigh-Wake County Emergency Communications Center. By creating an atmosphere that is conducive to the learning process, students are provided with the skills and knowledge necessary to successfully carry out department objectives while embracing the agency's core values of professionalism, courtesy and compassion.


  • To produce competent Telecommunicators capable of working in a skillful, motivated, productive, and professional manner.
  • To provide standardized training to all new employees in the practical application of learned information.
  • To provide clear standards for rating and evaluation which give all new employees every reasonable opportunity to succeed.
  • To enhance the professionalism, job skills, and ethical standards of the emergency communication community.
  • To provide remedial training in those areas where deficiencies are identified.
  • To work towards continuous quality improvement.
Lead Department:
Emergency Communications