Your Service Connection

Utility bill insert , keeping you connected to public utilities news

Water Bill Assistance Available During COVID-19

Here are assistance programs that can help you pay your utility bills: WakeHELPS, Utility Customer Assistance Program

We are here to help: Payment Plans available!

COVID-19: Water COVID-19 Info | Citywide COVID-19

"Your Service Connection" is the department's bulletin that you receive in your utility bill each month. Utility customers will notice that this bill insert primarily focuses on news related to the City of Raleigh.

Your Service Connection will provide customers with informative articles on matters such as:

  • Water efficiency incentive programs & tips to save money;
  • Options for paying your monthly bill;
  • Major water and sewer infrastructure projects and updates;
  • Department Programs and Services;
  • Community Outreach Events, and more. 



Carolyn Dumas, Communication Analyst, Sr.
Raleigh Water


Lead Department:
Service Categories:
Customer Care and Utility Billing