Your Service Connection

Utility bill insert , keeping you connected to public utilities news

Water and Sewer Bill Assistance:

Raleigh Water customers who need help paying their utility bills due to the COVID-19 pandemic may qualify and apply for financial aid through WakeHELPS. For more information call 919-212-0476 or view the Frequently Asked Questions Guide.

"Your Service Connection" is the department's bulletin that you receive in your utility bill each month. Utility customers will notice that this bill insert primarily focuses on news related to the City of Raleigh.

Your Service Connection will provide customers with informative articles on matters such as:

  • Water efficiency incentive programs & tips to save money;
  • Options for paying your monthly bill;
  • Major water and sewer infrastructure projects and updates;
  • Department Programs and Services;
  • Community Outreach Events, and more. 



Carolyn Dumas, Communication Analyst, Sr.
Raleigh Water


Lead Department:
Service Categories:
Customer Care and Utility Billing

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