Backflow Common Questions


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What is a cross connection? What is backflow or a containment backflow assembly? I have a backflow assembly. How can I verify this is the containment assembly? Who is required to have a backflow assembly? Why does the backflow assembly need to be tested? When am I considered in compliance? What do I do if my backflow assembly fails a test? Who pays for this test? Does the city provide testing service? Who Can Install, Repair, and Replace a backflow assembly? Do I need a permit? Do I have to obtain an operational test for a newly installed backflow assembly? Information for completing the Backflow Assessment and Verification Forms

UPDATE REGARDING BACKFLOW NON-COMPLIANCE LETTER:

If you recently received a letter regarding a backflow compliance issue, please disregard this letter as it was sent out in error to all accounts with backflow assemblies rather than only non-compliant accounts.  There is no need to contact Raleigh Water regarding this letter.  A new letter will be mailed to only the accounts which may have a non-compliance issue.  We apologize for the confusion this error may have caused.

On January 1, 2020, a revised state rule in the North Carolina Administrative Code (NCAC), went into effect requiring public water supply systems to conduct a “review of new service connections and existing service connections during a change of the account owner to ensure all required backflow prevention devices are properly installed and tested.” Raleigh Water will send a new notification letter to all stakeholders impacted by this NCAC change. This new round of review is in addition to our regularly scheduled  backflow compliance checks. Compliance means you are helping to prevent a backflow event through the installation and testing of special devices or assemblies.

 

What is a cross connection?

A cross-connection is any temporary or permanent connection between a public water system or consumer's potable water system (drinking water) and a source or system containing non-potable water or other substances.

Common residential examples of cross connection hazards (source of contamination) that need to be protected with a backflow preventer:

  • Fire sprinkler system
  • Lawn irrigation systems
  • Auxiliary water supply (wells)
  • Hot tubs / Spas
  • Swimming Pools
  • Hose bibs / Garden hose
  • Boilers

    What is backflow or a containment backflow assembly?

    Backflow is the undesirable flow reversal of water, liquids, gases or other substances into the City of Raleigh Public Water Supply.

    Backflow can occur when water pressure in the distribution system drops relative to a service line. This can happen due to the use of hydrants for fire fighting, water main break, high usage, or backpressure from a pump.

    A backflow assembly is an assembly that allows water to travel in only one direction. When working properly it stops a contaminant such as pesticides, fertilizers or animal waste from entering the potable water supply when either a backsiphonage or backpressure event occurs. A reduced pressure assembly (RPZ) is required for both residential lawn irrigation systems and when a resident uses public domestic service while also having a private irrigation well within the property limits.

    A containment assembly is the first backflow after the water/irrigation meter or fire service line, with no unprotected taps before the backflow assembly.

    I have a backflow assembly. How can I verify this is the containment assembly?

    Slowly close the shut off valve to the backflow assembly. Check to see if water is still being supplied to the fixtures connected to the water service by slowly turning on faucets, irrigation systems, flushing toilets, etc. If the fixtures continue to have water flowing, then you do not have the proper backflow protection. If water flow stops, you are properly contained with a backflow assembly.

    Who is required to have a backflow assembly?

    In the City of Raleigh's Public Utilities Cross Connection Ordinance, Section 8-2147 & 8-2148 requires every residential and commercial water consumer to have a containment assembly or device installed at each point of separation between the public water supply and a private service or private distribution system or at the point of metering. For residential customers without an irrigation or fire sprinkler system or any hazard listed in Sec. 8-2147, this containment is accomplished by the dual check that is installed on the meter yoke. All other services are required to be contained by the installation of an approved Reduced Pressure Zone (RPZ) backflow assembly or Double Check Valve Assembly (DCVA) after the meter or point of separation. Backflow protection is required for all services and facilities are not exempted because of the age of the facility.

    Our Public Utilities Department will be conducting surveys at each commercial facility to verify there are approved backflow assemblies containing each domestic, irrigation, and fire sprinkler service.

    Your facility may be found to not have the proper backflow protection, and a letter will be given to you to install an approved backflow. For more information on the requirement to install a backflow assembly you may email us or call 919-996-2747

    Why does the backflow assembly need to be tested?

    A backflow assembly is a mechanical assembly that is subject to failure. It is impossible to tell if it is working by appearance only. An operational test using a differential gauge is required to determine if the backflow is working properly.

    When am I considered in compliance?

    Compliance is met when you have your backflow tested by a City of Raleigh Certified Tester and that passing operational test report has been submitted to the Cross Connection Program.

    Commercial backflows are to have a passing test report submitted annually.

    Residential irrigation backflows are to have a passing test report submitted tri-annually.

    What do I do if my backflow assembly fails a test?

    A failed assembly will need to be cleaned, repaired or in some cases it may need to be completely replaced. After cleaning, repair or replacement a successful re-test needs to be performed and turned into the Cross Connection Control Program within 15 days.

    Who pays for this test?

    Installation of a backflow assembly is required by the NC Plumbing Code and therefore is installed on private property. Raleigh City Code defines the consumer as the responsible party to maintain and test their assembly. (Raleigh City Code 8-2154)

    Does the city provide testing service?

    No. The City maintains a list of testers certified to work within the Raleigh water system. A tester is required to maintain a certification from a locally approved certification school, obtain annual calibration for a differential or electronic test kit, and other requirements as required by the Director of Public Utilities. Testers who do not meet these requirements are removed from the list until they have met all requirements.

    Who Can Install, Repair, and Replace a backflow assembly?

    Licensed Class I Plumber: can install, replace, or repair irrigation, domestic, and fire backflow assemblies for all structures.

    Licensed Class II Plumber: can only install, replace, or repair irrigation, domestic, or fire backflow assemblies for single-family residential dwellings.

    Licensed Fire Sprinkler Contractors: can only install, replace, or repair backflow assemblies that are a part of the fire sprinkler system. They cannot install, replace, or repair irrigation or domestic backflow assemblies.

    Licensed Utility Contractor: can install, replace, or repair irrigation, domestic, and fire backflow assemblies within five feet of the building.

    Restricted Limited Plumbing Contractor License: can install, repair or replace exterior backflow assembly connected to water service piping two inches in diameter or less.

    Notes from City of Raleigh's Cross Connection Program: A City of Raleigh Certified Tester is allowed to test any backflow in our water service area. All installations, replacements, and repairs of backflow assemblies must be performed by an approved licensed plumber or contractor.

    Do I need a permit?

    New Installation: Yes, a permit is required when installing a new backflow assembly.

    Replacement:
    City of Raleigh: Yes
    Wake Forest: Yes
    Garner: Yes
    Wake County: No

    Replacing or Relocating a Containment Assembly: Yes, a permit is required when replacing or relocating a backflow assembly.

    *Inspection Departments:
    City of Raleigh: 919-996-2495
    Wake County (Zebulon, Rolesville, Knightdale, Wendell): 919-856-6222
    Town of Wake Forest: 919-435-9530
    Town of Garner: 919-773-4433

    Do I have to obtain an operational test for a newly installed backflow assembly?

    Yes. Backflow assemblies may be subjected to environmental conditions that could cause wear or deterioration to the seals and parts of the assembly prior to installation.

    Information for completing the Backflow Assessment and Verification Forms

    Company Name: This information can be found on the customer's utility bill or Wake County Real Estate Data 
    Meter#: Found on customer's utility bill
    Property Location Address: Found at Wake County Real Estate Data
    Pin: Found at Wake County Real Estate Data
    Facility Use: To be completed by a licensed plumber, professional engineer, or certified tester
    Backflow information: Found on the assembly. To be completed by licensed plumber, professional engineer, or certified tester

     

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    Water
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