Emergency Communications Training Academy

The Raleigh-Wake Emergency Communications Center provides basic training for recruits. The training program is accredited through the Association of Public Safety Communications Officials (APCO) Project 33 program.

  • All new employees must complete the Training Academy Program and receive 6 to 9 months of on-the-job-training.
  • Training Academy (classroom) phase lasts for 12 weeks. Upon successful completion of the training academy, hands-on job training begins. 
  • Recruits receive a salary and full benefits as soon as the Training Academy begins.

Are you interested in becoming a 911 call taker or telecommunicator? 

If the answer is yes, be sure to fill out an application and submit it before the next recruitment period ends. The applications will be reviewed by management and qualified candidates will be selected for an interview. If you make it through the interview process you will be on your way to becoming either a call taker or telecommunicator. 

  • Call takers are responsible for answering calls and inputting the information in our database. 
  • Telecommunicators answer calls, enter the data, and dispatch first responders. We are recruiting for telecommunications NOW! Accepting application until 8/11/22.

Continuing Education for all Emergency Communication Center Staff

Once you have completed all necessary training to become a 911 call taker or telecommunicator learning doesn’t end. Every year staff members participate in over 40 hours of professional development. We invest in our employees so that they have the necessary knowledge to carry out department objectives with professionalism, courtesy, and compassion. Come be a part of our team.




Lead Department:
Emergency Communications