Frequently Asked Questions
If I already had an account in the previous registration system, do I still need to create a new account?
Customers that had outstanding activity on their account as of February 20, 2021, had their account transitioned to the new system. You should have received a notice to the email address associated with the account. If you did not have any outstanding activity on your account as of February 20, 2021, you will need to create a new account. For questions or assistance, please email RecLinkSupport@raleighnc.gov. Be sure to include your name, contact information, and request.
Why is the date of birth required?
We require a birthdate so that we can apply the correct fee and place participants in the appropriate program.
When adding additional family members, in the relationship field, what is the difference between an additional family member and a secondary guardian?
The “secondary guardian” would be another adult over the age of 18 that may be responsible for registering and paying for programs and classes. The “additional family member” option would be used for your child or other dependents.