Emergency Communications call center worker

Raleigh-Wake Emergency Communications Again Qualifies the Certificate of Advanced Meritorious Accreditation

The Raleigh-Wake Emergency Communications Center (RWECC) was awarded national accreditation on November 13, 2020 by the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA) in the Communications program. The agency was first accredited in 2007.

Administered by the Commission on Accreditation for Law Enforcement Agencies Inc. (CALEA), the accreditation program requires agencies to comply with specific standards in seven basic areas. They are:

  • Organization
  • Direction and authority
  • Human resources
  • Recruitment and selection
  • Training
  • Operations
  • Special operations and Homeland Security

For more information about the standards, visit the CALEA website.

Due to the COVID-19 pandemic, the usual CALEA Conference, where agencies are formally reviewed and awarded in person, was taken online to a virtual format. On Friday, November 13, 2020, the CALEA Commission voted to approve reaccreditation of RWECC. CALEA President Anthony Purcell and Executive Director W. Craig Hartley, Jr. will formally award RWECC with accreditation, signifying excellence in public safety and commitment to community.

“This is another great achievement for the Raleigh Wake Emergency Communication Center,” says Dominick Nutter, Emergency Communications Director. “It means that we have put in place high standards for performance and conduct, stood for a tough examination by an independent group of experts, and once again received high marks for excellence.”

This is Raleigh-Wake Emergency Communication Center’s 5th award of national accreditation.