Female operator in front of screens emergency communications center

Alarm Systems Now Connect Directly to 911

New technology speeds up response time

Raleigh residents and businesses with alarm systems can now expect to get help even faster. The Raleigh-Wake Emergency Communications Center recently upgraded its Computer Aided Dispatch (CAD) system to enable direct electronic data exchange between alarm monitoring companies and the Center, decreasing response times and increasing reliability. When an incident, such as breaking glass, triggers the alarm, pertinent information is transmitted directly to the Center, eliminating the need for the alarm company to speak with a Center dispatcher. 

“We are happy to have this innovation available to help Raleigh-Wake residents and businesses. We work in an industry where seconds matter so shaving times off the clock of a 911 call can save lives," says Dominick Nutter, Center director.

ASAP, the Automated Secure Alarm Protocol (ASAP) enables alarm companies’ monitoring stations to automatically communicate with emergency responder services free of verbal miscues, while automating verification. This is estimated to cut anywhere from 2-5 minutes off emergency responses to 911 calls.

The Raleigh-Wake ECC currently receives information this way from more than 10 monitoring companies and expects to increase that number in the future.

In September, the Center received 862 commercial and 559 residential calls that resulted in police dispatch from alarm systems calls.



Dominick Nutter
Emergency Communications Director