The Raleigh-Wake Emergency Communications Center will recognize its staff during the National Public Safety Telecommunicators Week April 12-18. The week, sponsored by the Association of Public-Safety Communications Officials International, honors the men and women who respond to emergency calls, dispatch emergency professionals and equipment, and render life-saving assistance.
Public safety telecommunicators provide an essential service at any time, but that is never as clear as during a crisis. The current situation with COVID-19 is a classic example, says Raleigh-Wake Emergency Communications Center Director Dominick Nutter.
“To meet our community’s public safety needs our team must perform at a high level every day, despite any challenges that may arise,” Nutter says. “At the heart of the effort are our call-takers and telecommunicators who provide outstanding service to residents and first responders.”
The ECC, also known as Raleigh-Wake 911, answers emergency and non-emergency calls for service 24 hours a day, 365 days a year and dispatches the appropriate help. The professional staff is dedicated to providing quality service to residents and the first responders they serve.
The center provides dispatching and centralized communications for four EMS agencies, eight law enforcement agencies and 20 fire departments, serving more than one million residents in an area of 860 miles.