Customer Care and Utility Billing A service unit of Raleigh Water Water and Sewer Bill Assistance: Financial assistance for water bills is available through City and County programs: Utility Customer Assistance Programs Payments: Web: Web Payments Self Service Phone: 888-905-3196 Contact customercare@raleighnc.gov 919-996-3245 Address Raleigh Municipal Building 222 W. Hargett Street 1st Floor Lobby Raleigh, NC 27601 Raleigh Water Subscribe Services Assistance Program for Water and Sewer Utility Customers Water and Sewer Emergency Rental and Utility Assistance Housing Make a Utility Payment Doing Business Payment Plans for Unpaid Utility Bills Make Payments Project Share Community Request A Leak Adjustment on Utility Bill Water and Sewer Start or Stop Utility Services Doing Business Stormwater Utility Fee Stormwater Utility Billing FAQ Doing Business Utility Rates, Deposits & Other Charges Doing Business Water Usage Calculator Water and Sewer Your Service Connection Water and Sewer Pagination Current page 1 Page 2 Next › Last » Hours of Operation Site Days Hours Customer Care Center (phone) Mon. - Wed. 8:30 a.m. - 5 p.m. Thurs. 9 a.m. - 5 p.m. Fri. 8:30 a.m. - 5 p.m. Raleigh Municipal Building, Lobby Mon. - Wed. 8:30 a.m. - 5 p.m. Thurs. 9:15 a.m. - 5 p.m. Fri. 8:30 a.m. - 5 p.m. Related Pages Log in to My Account Frequently Asked Questions Customer Satisfaction Survey Share Twitter Facebook Email Print Related Projects All projects Stormwater Brockton Drive Dam Rehabilitation Water and Sewer 2015 Water / Sewer Replacement Project #3 Water and Sewer 2015 Waterlines Project 1 Was this page helpful? Yes No Email Comments Would you like to be notified by the City about your feedback? This feedback is reviewed monthly to help us improve our site. For immediate customer service please refer to our staff directory. Leave this field blank