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11/10/2021 4:33 pm

Customer Care and Utility Billing

A service unit of the Public Utilities Department

Water and Sewer Bill Assistance:

Financial assistance for water bills is available through City and County programs: Utility Customer Assistance Programs

COVID-19: Water COVID-19 Info | Citywide COVID-19

Contact

 
919-996-3245

Address

Raleigh Municipal Building
222 W. Hargett Street
1st Floor Lobby
Raleigh, NC 27601

 

Web Self Service

Phone 
888-905-3196
(payments)

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Services

 

Hours of Operation

Site Days Hours
Customer Care Center (phone) Mon. - Wed. 8:30 a.m. - 5 p.m.
Thurs. 9 a.m. - 5 p.m.
Fri. 8:30 a.m. - 5 p.m.
Raleigh Municipal Building, Lobby Mon. - Wed. 8:30 a.m. - 5 p.m.
Thurs. 9:15 a.m. - 5 p.m.
Fri. 8:30 a.m. - 5 p.m.

Related Pages

 

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Frequently Asked Questions

Customer Satisfaction Survey

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