Customer Care and Billing

A service unit of the Public Utilities Department

We can assist you with information about your utility bill, payment and billing options, starting and stopping services, water and sewer emergencies, and much more.

Communities in the Raleigh Water Service Area are Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell, and Zebulon.

Learn more about our services below.




Raleigh Municipal Building
222 W. Hargett Street
1st Floor Lobby
Raleigh, NC 27601