Water COVID-19 Information

Water and Sewer Bill Assistance:

Need help paying your utility bills? Use our Utility Customer Assistance Program.

Payment Plans available! To learn more about the many assistance programs offered, please contact the City of Raleigh by calling 919-996-3333 or emailing Utility Bill Help.

Raleigh Water took action on March 12 by suspending water service disconnects due to non-payment, waiving late payment fees, and reconnecting accounts previously disconnected. 

Disconnections Discontinued

Disconnections for non-payment are still temporarily discontinued. 

Payment Plans and Financial Aid

 Customers struggling to pay their utility bill in full are urged to request a payment plan.

Raleigh Water remains committed to providing vital water and sewer services to our customers during this event.



Customer Care
Web Self Service