Water and Sewer Bill Assistance:
Need help paying your utility bills? Use our Utility Customer Assistance Program.
Payment Plans available! To learn more about the many assistance programs offered, please contact the City of Raleigh by calling 919-996-3333 or emailing Utility Bill Help.
Raleigh Water took action on March 12 by suspending water service disconnects due to non-payment, waiving late payment fees, and reconnecting accounts previously disconnected.
Disconnections for non-payment are still temporarily discontinued.
Payment Plans and Financial Aid
Customers struggling to pay their utility bill in full are urged to request a payment plan.
- For information regarding payment plans, visit our Payment Plans page, email a customer service agent or call 919-996-3245.
- To make a payment and/or get account information please visit our web self service page.
- The City also offers a Utility Customer Assistance Program for customers that qualify for financial aid.
Raleigh Water remains committed to providing vital water and sewer services to our customers during this event.