Water COVID-19 Information

Water and Sewer Bill Assistance:

Financial assistance for water bills is available through City and County programs: Utility Customer Assistance Programs

You can also call 919-996-3333 to speak directly to a customer service representative about these programs or email: Utility Bill Help.

COVID-19: Water COVID-19 Info | Citywide COVID-19

Raleigh Water took action on March 12 by suspending water service disconnects due to non-payment, waiving late payment fees, and reconnecting accounts previously disconnected. 

Disconnections Continued

Disconnections for non-payment started again on February 22, 2021. 

Payment Plans and Financial Aid

 Customers struggling to pay their utility bill in full are urged to request a payment plan.

Raleigh Water remains committed to providing vital water and sewer services to our customers during this event.

Contact

 

Customer Care
Web Self Service
customercare@raleighnc.gov
919-996-3245

Department:
Water

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