Payment Options Appealing a SafeLight Citation
There are a variety of ways to pay your SafeLight citation. Choose the one that works best for you. If you run into any trouble of have questions, please reach out to customer service at 919-832-7436 during regular business hours.
|Online SafeLight Citation Payments||To submit payment for your citation online, you must enter your citation number. Visa and MasterCard are the only payment methods accepted for online payments. Pay online|
Please call during business hours: 8 a.m. - 5 p.m., Monday - Friday except City holidays. Select option 2.
You will need to provide your citation number with the Pay-By-Phone option. If you do not have your citation number, Customer Service can search for your citation by your license plate number. Visa and MasterCard are the only payment methods accepted for phone payments.
Note: Self-addressed envelope included for check or money order citation payments only. Do not mail appeals/transfers/correspondence in this envelope as they will not be processed.
You may pay in person between the hours of 8:30 a.m. and 5 p.m., Monday through Friday, except for City-observed holidays, at: Avery C. Upchurch Municipal Complex, First Floor, Revenue Services Lobby, 222 W. Hargett Street, Raleigh, NC.
Cash, check, money order, Visa, MasterCard, American Express, and Discover cards are accepted.
Appealing a SafeLight Citation
If you feel you were unjustly cited for a SafeLight violation or if you believe the citation/ticket was issued in error, a two-level appeal process is provided under City Ordinance 11-2135.
Photos and videos of the infraction are available online. You must have your citation number and pin to access the photos/videos.
Appeals/Transfers/Correspondence should be mailed to:
4924 Green Road, Suite 101
Raleigh, NC 27616