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Planning and Development COVID-19 Information


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Live Remote Inspections Plans Pick Up Rezoning Process Updates Stormwater Inspections New Mailed Notification Process

Digital Submittal Instructions for Development Customers in Response to COVID-19

In response to  the evolving COVID-19 situation, all City facilities are closed to the public, including One Exchange Plaza and the Customer Service Center.

PERMITTING SERVICES GO DIGITAL:
In an effort to maintain permitting services, a temporary digital submittal process will be implemented for development customers until further notice:

  • Applications, plan sets, and supporting documents will be accepted via email as SEPARATE PDF FILES ONLY. 
    • Plan sets must be one PDF file - individual files of different sheets will not be accepted.
    • PDF is the only accepted file format.
    • If multiple supporting documents are required, each document must be its own PDF file. 

PLEASE INCLUDE IN YOUR EMAIL SUBJECT LINE:

  • New Submittals: Indicate “New Submittal” and scope of work (alteration, repair, new building, etc.)
  • Resubmittals: Indicate “Resubmittal” and include your case number and scope of work (alteration, repair, new building, etc.)

FILES TOO LARGE TO EMAIL:

  • If your file is too large to attach via email, please send a link to your file on Dropbox or another file-sharing site to the appropriate project email address. This information must be provided in the body of the email. Please only place pertinent files in Dropbox and ensure no password is required for easy retrieval by staff.

RESIDENTIAL PROJECTS:

NON-RESIDENTIAL PROJECTS:

  • Submit via email: CommercialBuilding@raleighnc.gov
  • For new or existing buildings, alteration/repairs, interior completion, shop drawings, field revisions, and change of use related to non-residential plans

SITE PROJECTS:

  • Submit via email: SiteReview@raleighnc.gov
  • For preliminary subdivision, administrative site review, site permit review, mass grading and recorded maps

GATEKEEPING FOR NEW BUILDINGS, ADDITIONS, AND CHANGE OF USE:
Gatekeeping is still required for these types of projects. Once you submit your application and plans, intake staff will contact you regarding next steps for Virtual Gatekeeping. Please allow two business days. 

FEES
Fees can be paid online via a registered account in the Permit and Development Portal. Fees can also be paid over the phone by calling 919-996-2500.Please allow five business days for your case to be created and to appear in your portal account. 

We are experiencing higher than normal submittal volumes with longer than usual processing times. We apologize for any inconvenience and ask for your understanding as we work to serve all of our customers. If you do not see your case after five days, please email DS.Help@raleighnc.gov. We appreciate your patience as we adjust to this changing environment.

On-Site Plan Requirements for Digital Submittals:

*Note: Planning and Development customers who have approved digital plans are required to have a paper copy of the plans on site for inspections staff. If you have digitally submitted your plans for review, please be certain to print or plot the digitally certified plans and have them on site.

Live Remote Inspections

Live Remote Inspections Available

To support efforts to protect the community, we have expanded the live remote inspection program to include the following inspections:

SINGLE FAMILY DWELLINGS

  • Reinspection for non-life safety items
  • Temporary construction pole service
  • Replacement of electrical HVAC units
  • Replacement of HVAC gas units (eligible for a partial approval. Final on-site approval will be required)
  • Replacement of electrical water heater
  • Water and sewer trenches for repair projects
  • Water and sewer trenches for new projects
  • Electrical trenches for new or repair projects
  • Footing, slab, foundation
  • Trade inspections (plumbing, mechanical, electrical)
  • Insulation

ROUGH-INS

  • Trade inspections (electrical, mechanical, plumbing and/or framing) and rough-in inspections for single family dwellings (deck repairs, remodel, and renovation projects)
  • Trade inspections (electrical, mechanical, plumbing and/or framing) and rough-in inspections for single family dwelling additions and deck projects

NON-RESIDENTIAL (COMMERCIAL)

  • Reinspection for non-life safety items
  • Temporary construction pole service
  • Partial inspections (footings, partial walls, slabs, etc.)

For currently scheduled inspections, you or your contractor will be contacted via telephone and offered the option for a remote inspection. This will allow field staff to perform the inspection without entering your home. Field staff will guide you through the process via your video conferencing tool of choice (Facetime, Skype, etc.).

Please note that remote inspections are not mandatory and customers who do not wish to participate in this voluntary program can discuss options with field staff once they are contacted. We appreciate your patience during this time.

Plans Pick Up

Customers who need to retrieve approved plans from the Customer Service Center in OEP may do so by making an appointment online.

Appointments are available every 15 minutes on Tuesdays and Thursdays from 10 a.m. - 2 p.m. Only plans that have been approved and paid for will be released. Payments can be made online via a registered account in the Permit and Development Portal or over the phone by calling 919-996-2500.

Rezoning Process Updates

Rezoning Process Updates Due to COVID-19 Restrictions

Planning and Development has developed temporary procedures for rezoning petitions in response to COVID-19, as the usual process requires many face-to-face touch points.

  • Applicants can schedule an electronic Pre-Application Conference. These meetings are held online with all parties participating virtually. Email JP.Mansolf@raleighnc.gov to schedule a meeting. 
  • The Planning Commission is holding its first virtual meeting on April 28. This meeting had been canceled, but has been moved to an electronic format to allow deliberation on rezoning petitions to resume. Following an evaluation of this meeting, additional meetings may be scheduled.
  • The City of Raleigh is temporarily allowing neighborhood meetings (required by UDO Sec 10.2.4) to be conducted virtually. This includes the requirements adopted by TC-3-20 on March 3, 2020. The virtual neighborhood meeting option is only in place while in-person meetings are limited by stay-at-home orders. New guidelines ensure that virtual meetings remain an accessible venue for surrounding neighbors to directly receive information from and provide feedback to applicants.

Stormwater Inspections

The following social distancing requirements are now in effect on active construction sites during stormwater inspections:

  • Avoid the inspection area before and during the inspection. This includes contractors, sub-contractors, property owners, and any other workers/laborers. 
  • Vehicles/crews should stay away from the construction entrances and the street in front of a single-family lot closest to the inspection. This will allow our inspectors to follow social distancing while accessing the site. 
  • We may not complete the inspection if the area is not cleared. Once the inspector can safely access the site you can reschedule the inspection. 

Questions? Contact the stormwater inspector on-site or Lauren Witherspoon at 919-617-7829.
 

New Mailed Notification Process

New Mailed Notification Process in Response to COVID-19

Customers who need to submit notification letters as part of their application requirements should note the following changes in process:

Preliminary Subdivision Applicants

  • Notification letters for Preliminary Subdivisions should be mailed to the following address for processing: Planning and Development Dept., Attn: Daniel Stegall, One Exchange Plaza, Suite 400, Raleigh, NC 27602
    • Per UDO Section 10.2.1.C. the notification letters must be provided at the time of application submission. Please mail your letters as soon as possible to avoid delays.
    • Mailouts will be processed once we receive both your digital application and your notification letter package.
    • All information specified on the Preliminary Subdivision webpage should be included with the notification letters before they are mailed to the City.

Residential Infill Development

  • Notification letters for Residential Infill development should be mailed to the following address for processing: Planning and Development Dept., Attn: Martha Lobo, One Exchange Plaza, Suite 400, Raleigh, NC, 27602
    • Per UDO Section 10.2.7.E. notification letters must be provided at the time of application submission. Please mail your letters as soon as possible to avoid delays.
    • Mailouts will be processed once we receive both your digital application and your notification letter package.
    • All information specified on the Residential Infill Development webpage should be included with the notification letters before they are mailed to the City.

For questions about the mailed notification process you can email currentplanning@raleighnc.gov. Please note this email address does not accept applications or supporting documents.

Visit the City's main COVID-19 Information page.

 

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