City of Raleigh Services and Their Status

Service Status More Information
Planning and Development: Permits and Mailed Notification
  • Permitting Services have gone digital beginning Wednesday, March 25
  • Litchford Road Residential Office (8320 Litchford Road): Services are suspended, and the office is temporarily closed to the public
  • Customer Service Center (One Exchange Plaza) is closed to the public
Planning and Development: Inspections
  • Live remote inspections are now available for select residential, non-residential, and rough-in inspections
Communications
  • Maintains communications with Wake County and other local partners to provide the latest information to residents and staff regarding COVID-19
Economic Development and Innovation
  • Commits to supporting Raleigh's vibrant business community as it responds to the impacts of COVID-19

Find out more about:

Emergency Management and Special Events
  • All special events are canceled through April 30
Finance and Revenue Services
  • Revenue Services payment windows located on the 1st floor of the Raleigh Municipal Building will be closed and walk-in payments will not be accepted
  • The City encourages the continuation of paying bills online via the web-site, telephone and mail-in options
  • The City will suspend interest and late fee charges during the closure
  • The Procurement Services division will not hold scheduled public bid openings and scheduled public bid openings will be rescheduled
  • Interest and late fees are suspended during the closure
Alternate ways to make payments
Parks, Recreation and Cultural Resources
  • Park open space and greenways remain open except for Lake Wheeler, Horseshoe Farm Nature Preserve, Annie Louise Wilkerson Nature Preserve Park, Forest Ridge Park, and Durant Nature Preserve, which are closed. Park users must remain at least 6 ft. from others
  • All park amenities are closed through April 30.  This includes, but is not limited to, facilities, shelters, playgrounds, restrooms, water fountains, dog parks, and all athletic fields and courts
  • All programs, special events, volunteer events, and facility rentals are canceled through April 30
  • Urban Forestry service remains on call and will address items as needed
  • Mount Hope Cemetery Office will operate by appointments only. For assistance or schedule an appointment call 919-996-6548 or email A.J.Bryant@raleighnc.gov
Police, Fire, and 911 Emergency
  • Service continues as usual
  • Fire will assist with inspections and permits as needed despite previous messaging that those Office of the Fire Marshal activities would be suspended
 
Raleigh Convention & Performing Arts Complex
  • Revenue Services Payment Lobby located on the first floor of the Raleigh Municipal Building will be closed to the public effective March 25, 2020

Solid Waste Services

  • City of Raleigh Solid Waste Services has staggered work schedules for its employees.
    • Garbage and recycling collection now starts at 6 a.m.
    • Place your carts at the curb the night before your normal pickup day
  • The City of Raleigh will temporarily suspend a variety of collections starting on Monday, March 30. This includes:
    • Bulky and special loads
    • Electronics
    • COGs
  • We will temporarily suspend yard waste collection starting on Monday, April 6.
  • Please don’t continue to place yard waste at the curb as it won’t be collected. From that day on, we will only collect garbage and recycling. 
  • Effective immediately, the Solid Waste Services Administrative Building and the Yard Waste Center are closed to the public.
  • Our textile program is suspended until further notice
Transportation
  • GoRaleigh has implemented additional cleaning and social distancing measures
  • Temporary Curbside Pickup Zones have been marked off throughout Raleigh to support quick stops at local businesses
  • Rear-door boarding only and no collection of fares will begin March 23
  • Beginning March 30, GoRaleigh routes will operate on a weekend schedule. 
  • Routes serving hospitals and other essential facilities (2 Falls of Neuse, 4 Rex, 15 WakeMed, 19 Apollo Heights) will continue to operate with the same frequencies
Water
  • Raleigh Water will continue to provide clean, safe drinking water and sanitary sewer services through this event
  • On-call crews stand ready to respond to water main breaks and sanitary sewer overflows
  • The utility's call center staff will continue to respond to customer calls, though utility payments will no longer be taken in person
  • While the City will not disconnect water service due to nonpayment during this event, customers are encouraged to continue to make payments by mail, online, or by phone at 919-996-3245
  • Water COVID-19 Information

Return to the City's main COVID-19 Information page.

Department:
Communications

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