City of Raleigh Services and Their Status

• Litchford Road Residential Office (8320 Litchford Road): Services are suspended, and the office is temporarily closed to the public
• The Development Services Customer Service Center at One Exchange Plaza will also resumed in-person services by appointment 

• Planning and Development COVID-19 Information
• For more information, email downtownDS@raleighnc.gov or litchfordDS@raleighnc.gov, or call 919-996-2500

• Live remote inspections are now available for select residential, non-residential, and rough-in inspections

• Planning and Development COVID-19 Information
• For more information, email downtownDS@raleighnc.gov or litchfordDS@raleighnc.gov, or call 919-996-2500
•  

• Maintains communications with Wake County and other local partners to provide the latest information to residents and staff regarding COVID-19

• Citywide COVID-19 Information

• Commits to supporting Raleigh's vibrant business community as it responds to the impacts of COVID-19

Find out more about:

• Unemployment Information and Executive Order
• Small business Q&A and loans
• Curbside Pick-Up Zones for Restaurants
• Health recommendations
• Small Business Tips and Resources
• Community Success Stories

• More information regarding cancellations and postponements

• Revenue Services payment windows located on the 1st floor of the Raleigh Municipal Building are open to the public from 8:30 a.m. to 5 p.m.
• The City encourages the continuation of paying bills online via the website, telephone and mail-in options
• The Procurement Services division will not hold scheduled public bid openings and scheduled public bid openings will be rescheduled
• Standard collection efforts for unpaid balances, including interest and late fees, will resume on April 1, 2021

• Ways to make payments

The following facilities/amenities are closed:

• Gyms and Fitness Rooms
• Recreation and Education Centers Locations
• Drinking Fountains
• Chavis Carousel
• Pullen Park Pedal Boats
• Boat Rentals

A detailed list of the status of park operations is available here.

• Parks COVID-19 Information
• Parks COVID-19 Status

• Service continues as usual
• Fire will assist with inspections and permits as needed despite previous messaging that those Office of the Fire Marshal activities would be suspended

• The Raleigh Fire Department has a direct-to-voicemail feature on our 919-996-6115 phone line. Please allow up to 3 business days for us to respond your message.  If your call is an actual emergency, please call 9-1-1.
   

Raleigh Convention & Performing Arts Complex

• Updates on event schedules can be found at DukeEnergyCenterRaleigh.com

Solid Waste Services

• City of Raleigh Solid Waste Services has staggered work schedules for its employees.
  • Garbage and recycling collection now starts at 6 a.m.
  • Place your carts at the curb the night before your normal pickup day
• The City of Raleigh temporarily suspended a variety of collections March 30. However, we will resume their collection on June 15. This includes:
  • Bulky and special loads
  • Electronics
  • COGs
  • Read more about the bulky and special load collections
• Curbside Yard Waste collection will be on the same day as recycling pickup starting Oct. 8; read more. 
• The Solid Waste Services Administrative Building is closed to the public. 
• The Yard Waste Center is open  to the public.
• Our textile program is suspended until further notice

• SWS Customer Support Center: 919-996-3245 
• Simple Recycling: 866-835-5068 or www.simplerecycling.com
• SWS COVID-19 Information

• GoRaleigh has implemented additional cleaning and social distancing measures
• Temporary Curbside Pickup Zones have been marked off throughout Raleigh to support quick stops at local businesses
• Rear-door boarding only and no collection of fares since March 23
• The R-Line route is running on a modified schedule until 6 p.m. daily

• Transportation / GoRaleigh COVID-19 Information

• Raleigh Water will continue to provide clean, safe drinking water and sanitary sewer services through this event
• On-call crews stand ready to respond to water main breaks and sanitary sewer overflows
• The utility's call center staff will continue to respond to customer calls, though utility payments will no longer be taken in person

• While the City will not disconnect water service due to nonpayment during this event, customers are encouraged to continue to make payments by mail, online, or by phone at 919-996-3245
• Water COVID-19 Information