City of Raleigh Services and Their Status

Service Status More Information
Planning and Development: Permits and Mailed Notification
  • Permitting Services have gone digital beginning Wednesday, March 25
  • Litchford Road Residential Office (8320 Litchford Road): Services are suspended, and the office is temporarily closed to the public
  • Customer Service Center (One Exchange Plaza) is closed to the public
Planning and Development: Inspections
  • Live remote inspections are now available for select residential, non-residential, and rough-in inspections
Communications
  • Maintains communications with Wake County and other local partners to provide the latest information to residents and staff regarding COVID-19
Economic Development and Innovation
  • Commits to supporting Raleigh's vibrant business community as it responds to the impacts of COVID-19

Find out more about:

Emergency Management and Special Events
  • All special events are canceled through June 30
Finance and Revenue Services
  • Revenue Services payment windows located on the 1st floor of the Raleigh Municipal Building will be closed and walk-in payments will not be accepted
  • The City encourages the continuation of paying bills online via the web-site, telephone and mail-in options
  • The City will suspend interest and late fee charges during the closure
  • The Procurement Services division will not hold scheduled public bid openings and scheduled public bid openings will be rescheduled
  • Interest and late fees are suspended during the closure
Alternate ways to make payments
Parks, Recreation and Cultural Resources

Open

  • Park open space and greenways
  • Effective May 9 at 8 a.m. Nature Preserve Parks are open daily from 8 a.m. to 8 p.m. This includes the following: Durant Nature Preserve, Annie Louise Wilkerson, MD Nature Preserve, Forest Ridge Park, and Horseshoe Farm Nature Preserve. Park gates will close promptly at 8 p.m. so please plan your visit accordingly. Park offices will remain closed. 

Modified

  • Maintenance service levels in parks and greenways are reduced. 

Closed

  • Lake Wheeler is closed through at least May 31, 2020.
  • All park amenities are closed through at least May 31, 2020. This includes, but is not limited to, athletic courts and fields, dog parks, skate parks, playgrounds, lakes, restrooms, water fountains, shelters, and facilities. 
  • All programs, activities, and events are canceled through May 31, 2020. Participants will receive a 100% credit on your account.  If you prefer a refund, please send the request to RecLinkSupport@raleighnc.gov
  • No new rentals will be booked prior to May 31, 2020.
Police, Fire, and 911 Emergency
  • Service continues as usual
  • Fire will assist with inspections and permits as needed despite previous messaging that those Office of the Fire Marshal activities would be suspended
  • The Raleigh Fire Department has a direct-to-voicemail feature on our 919-996-6115 phone line. Please allow up to 3 business days for us to respond your message.  If your call is an actual emergency, please call 9-1-1.
     
Raleigh Convention & Performing Arts Complex  

Solid Waste Services

  • City of Raleigh Solid Waste Services has staggered work schedules for its employees.
    • Garbage and recycling collection now starts at 6 a.m.
    • Place your carts at the curb the night before your normal pickup day
  • The City of Raleigh temporarily suspended a variety of collections March 30. However, we will resume their collection on June 15. This includes:
  • We temporarily suspended yard waste collection in early April, but resumed it on May 19 with a modified schedule; read more
  • The Solid Waste Services Administrative Building is closed to the public. 
  • The Yard Waste Center is open  to the public.
  • Our textile program is suspended until further notice
Transportation
  • GoRaleigh has implemented additional cleaning and social distancing measures
  • Temporary Curbside Pickup Zones have been marked off throughout Raleigh to support quick stops at local businesses
  • Rear-door boarding only and no collection of fares will begin March 23
  • Beginning March 30, GoRaleigh routes will operate on a weekend schedule. 
  • Routes serving hospitals and other essential facilities (2 Falls of Neuse, 4 Rex, 15 WakeMed, 19 Apollo Heights) will continue to operate with the same frequencies
Water
  • Raleigh Water will continue to provide clean, safe drinking water and sanitary sewer services through this event
  • On-call crews stand ready to respond to water main breaks and sanitary sewer overflows
  • The utility's call center staff will continue to respond to customer calls, though utility payments will no longer be taken in person
  • While the City will not disconnect water service due to nonpayment during this event, customers are encouraged to continue to make payments by mail, online, or by phone at 919-996-3245
  • Water COVID-19 Information

Return to the City's main COVID-19 Information page.

Department:
Communications

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