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Machine learning uses artificial intelligence (AI) and computer science to recognize patterns and trends in data, similar to how a human learns. This type of learning gradually improves its accuracy over time as more information becomes available. Data from machine learning projects is used to identify patterns of failure in the water system. Having this detailed information helps Raleigh Water plan for replacement projects in areas where failure is most likely to occur. Using this cutting-edge technology, Raleigh Water operations can also be more proactive when protecting our shared water system. Being able to respond quickly to system needs not only saves customers time and decreases stress; it protects the environment. Raleigh Water is proud to be one of the few utilities in the nation to use this advanced modeling system.