Start or Stop Utility Services

Customer Care and Billing

Things you should know:

Submit requests at least five (5) business days in advance
Requests are performed weekdays during normal business hours
Identity of the account holder will be verified for all new accounts
Examples of proof of identity include but not limited to: social security card, valid driver’s license, passport, state-issued photo id card, lease/rental agreement. Businesses must provide a tax identification number
New accounts are required to pay a $50 service initiation fee
New customers are required to pay a $50 deposit
Before your service is connected, make sure all faucets are turned off and sink/tub stoppers are open to prevent accidental flooding
Customers are responsible for stopping their account and final bill will be calculated from the last meter reading at the time services are disconnected
If stopping your account, remember to update your mailing address
Register your account online.

Meter set requests: fill out the start contract at above link
Prior to requesting a meter set, be sure that the utility connection permit has been obtained, the property is in compliance with City code and the property is ready for meter installation
There will be a $50 fee if the property is not ready for a meter

Prior to requesting a meter set, be sure that:

There will be an additional $50 Meter Set Return Trip Fee (Not Ready) for each address that does not meet code.

All events

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